topic Re: Capsule Docs Causing Microsoft Excel to Lag in Endpoint

Capsule Docs Causing Microsoft Excel to Lag

ChristineChungu — Wed, 06 Feb 2019 10:22:09 GMT

Hello.I have installed checkpoint clients on Windows machines running Microsoft office and when I install the capsule docs blade, Microsoft Excel lags. Is there a way to sort out this problem?

Re: Capsule Docs Causing Microsoft Excel to Lag

PhoneBoy — Fri, 08 Feb 2019 22:47:27 GMT

Unfortunately, you haven't provide a lot of information to work with, such as:

OS version
Capsule Docs version
Endpoint Security version

That said, your best bet would be to work with our TAC on this.

How To Open a Case with TAC and/or Account Services‌

Re: Capsule Docs Causing Microsoft Excel to Lag

ChristineChungu — Mon, 11 Feb 2019 10:42:31 GMT

According to this link the version of office and endpoint are compatible; https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk143452#Known Limitations

OS: windows 10 version 1803

Capsule Docs Version: 92.5.9

Endpoint Security Version: E80.90.5592

Office Version: 16.0.4766.1001

Re: Capsule Docs Causing Microsoft Excel to Lag

PhoneBoy — Mon, 11 Feb 2019 21:52:06 GMT

Understood, but when you ask questions on a community like this, we only have the information you provide to go on.

As I suggested, a TAC case is probably necessary to troubleshot what is happening.

Re: Capsule Docs Causing Microsoft Excel to Lag

Premysl_Vresky — Wed, 13 Feb 2019 12:27:16 GMT

I would like to confirm that we have the same problem with us. But we had it in all previous versions of the client. We are starting to solve this problem at the moment, and if I have some information, I'll add them here. ..