topic Re: Capsule Docs Com Add-ins issue in Endpoint

Capsule Docs Com Add-ins issue

Tung_Nguyen_Son — Tue, 12 Jun 2018 09:32:22 GMT

Dear all,

I have issue with capsule docs com add-in which download from capsuledocs.com and use with Microsoft Office 2016 on Microsoft WIndows build 1803. The Com add-in cannot load on startup when start Microsoft office. I try to load manually, capsule docs status is initializing and Microsoft office hang.

Have you see this issue?

Re: Capsule Docs Com Add-ins issue

PhoneBoy — Wed, 13 Jun 2018 02:32:06 GMT

Not sure if it's any different than the one offered by capsuledocs.com, but maybe try this client: E80.82 Capsule Docs Standalone Client

I would also suggest opening a case with the TAC if you haven't already.

Re: Capsule Docs Com Add-ins issue

Petr_Hantak — Wed, 13 Jun 2018 06:54:58 GMT

I faced the same issue. For me it was important just viewing files. So I downloaded older version of Capsule Docs Viewer (86.0.1917) which works fine for me.

Re: Capsule Docs Com Add-ins issue

Tung_Nguyen_Son — Wed, 13 Jun 2018 07:16:26 GMT

I tried and I have same issue with E80.82. Maybe I will open a case to solve this issue.

Thanks Phone Boy

Re: Capsule Docs Com Add-ins issue

Tung_Nguyen_Son — Wed, 13 Jun 2018 07:16:44 GMT

Thanks, let me try