topic Re: cpda.exe High CPU Usage in Endpoint

cpda.exe High CPU Usage

Trey — Thu, 22 Oct 2020 13:23:09 GMT

On three Windows Server 2012 R2 servers, Check Point Endpoint Agent, specifically cpda.exe is running up to ~50% CPU constantly. The only thing that is different is that all the blades are disabled by policy for testing, so the agent shouldn't be doing anything. Any ideas? Thanks!

Re: cpda.exe High CPU Usage

jcortez — Thu, 22 Oct 2020 13:38:32 GMT

It could be one of the two know issues we have seen depending on which Endpoint Security Client version you are using and what your Windows Server 12 R2 servers are being used for. Here are two sk articles that may shine some light on what your are seeing.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk156353&partition=Basic&product=Endpoint

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk126957&partition=Advanced&product=Endpoint

Re: cpda.exe High CPU Usage

Trey — Thu, 22 Oct 2020 14:15:35 GMT

The client is already E83.30.4036. There is a fourth duplicate server with the blades running that does not have the high CPU usage. Thanks!

Re: cpda.exe High CPU Usage

Lior_Arzi — Fri, 23 Oct 2020 11:14:43 GMT

We would like to investigate it.

can you please contact TAC with the details?

Re: cpda.exe High CPU Usage

jcortez — Fri, 23 Oct 2020 12:40:25 GMT

I agree with Lior. Please open a case/SR with our TAC so we can investigate why you continue to see High CPU with cpda.