topic Re: Dell 7530 in Endpoint

Dell 7530

Benjamin_John — Mon, 15 Jun 2020 16:24:43 GMT

Anyone out there using Dell 7530 laptops? We purchased a fleet of 7530 and have FDE/MEPP installed on them. They are randomly RSOD'ing. We have a ticket open with Check Point, but wanted to know if anyone out there have 7530's with FDE installed.

Re: Dell 7530

Kobie_Bendalak — Tue, 16 Jun 2020 09:27:45 GMT

What EndPoint version are you using? Have you tried reaching out to our TAC?

Re: Dell 7530

Benjamin_John — Tue, 16 Jun 2020 11:49:27 GMT

We were originally using 80.84 and upgraded to 82.50. Still having the issue with 82.50.

Re: Dell 7530

Dan_Cannon — Wed, 17 Jun 2020 13:50:24 GMT

Over many support calls (and experience) one thing I do without fail on a Dell is to make sure the bios is on the latest version.

Clients must NOT have:
RAID.
Partitions that are part of stripe or volume sets.
Hybrid Drive or other similar Drive Cache Technologies. See sk107381.
The root directory cannot be compressed. Subdirectories of the root directory can be compressed.

given this is a high-performance device some of the options above may be the issue? It is also worth testing E83.00 on a client too.

I hope this helps.

Dan

Re: Dell 7530

Kobie_Bendalak — Wed, 17 Jun 2020 15:15:16 GMT

We have a task on it, and RnD is investigating it as we speak. We would update on our findings ASAP.
We suspect this issue is specific to this laptop model, thus we are checking it specifically on the same model to verify that the issue reproduces in our labs as well.

Re: Dell 7530

J_B — Tue, 13 Dec 2022 13:48:14 GMT

Did you ever find the root cause/solution?

We're seeing something similar on some of our devices. I'll log a call with our partner, but wondered what was found to be the issue?

Thanks

Re: Dell 7530

Benjamin_John — Tue, 13 Dec 2022 13:52:34 GMT

In our case, we believe it was caused by the model of the hard drive. The laptops with LiteON drives were crashing while other models were not. Dell agreed to swap them out for us as they crashed.