topic Anti Malware Update not working in Endpoint

Anti Malware Update not working

nagaraja_cs — Wed, 22 Apr 2020 05:42:14 GMT

Hi Team,

We have installed Endpoint Security client on user machines and on servers.

Anti Malware blade is not updating on servers,when we login to the server the Anti Malware update starts without any issue.

Is there a user login required for Anti Malware update.

Re: Anti Malware Update not working

Dan_Cannon — Thu, 23 Apr 2020 15:05:17 GMT

Have a look at SK164035 - this resolved the issue for my client. The servers were not updating the Endpoint server with the fact they had updated the dat file. Once the patch was applied they reported in correctly. (user account shows as ntlocal)

Re: Anti Malware Update not working

nagaraja_cs — Thu, 23 Apr 2020 16:16:34 GMT

Hi Dan,

SK164035 says 'Anti-Malware signatures are successfully updated but machines appear as not updated in SmartEndpoint'

But in our case AM signature database update is failing,it will start update once user logs in to the server.

Re: Anti Malware Update not working

Dan_Cannon — Wed, 06 May 2020 14:53:11 GMT

what server version and client version please?

Re: Anti Malware Update not working

David_Ulloa — Wed, 06 May 2020 16:56:18 GMT

For a quick "fix" t gain some time for you to find the root cause. Switch the primary update from Local Servers to Cloud Servers, leaving the local servers as secondary. That will restart the updates while you fix the underlying issue

Re: Anti Malware Update not working

Dan_Cannon — Mon, 11 May 2020 10:17:21 GMT

Could it be this:

sk127074 (R80.20)

sk151533 for R80.30

Cheers

Dan