topic Re: trac has stopped working message upon startup in Endpoint

trac has stopped working message upon startup

N_A — Sun, 05 Apr 2020 13:17:41 GMT

I just installed the endpoint VPN client on my Windows 7 (fully updated - up to January) pc. After the login, i get a "trac has stopped working" message. I stopped the VPN client, then from a command prompt, i gave the following command:

C:\Program Files (x86)\CheckPoint\Endpoint Connect> trac start

After that, i get the "trac has stopped working" message twice.

In the Windows Event Viewer (Application log), i have the following two entries [Event ID 1000, Task Category (100) ]:

Faulting application name: DAAW.exe, version: 98.6.1016.7, time stamp: 0x5e5f639c
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process id: 0x306c
Faulting application start time: 0x01d60b4bbb6f0293
Faulting application path: C:\Program Files (x86)\CheckPoint\Endpoint Connect\DAAW.exe
Faulting module path: C:\Program Files (x86)\CheckPoint\Endpoint Connect\MSVCR100.dll
Report Id: f9512cd5-773e-11ea-89d2-dbf475c7decb

Faulting application name: DAAW.exe, version: 98.6.1016.7, time stamp: 0x5e5f639c
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0x40000015
Fault offset: 0x0008d635
Faulting process id: 0x2a28
Faulting application start time: 0x01d60b4bc168ca89
Faulting application path: C:\Program Files (x86)\CheckPoint\Endpoint Connect\DAAW.exe
Faulting module path: C:\Program Files (x86)\CheckPoint\Endpoint Connect\MSVCR100.dll
Report Id: ff3f34cf-773e-11ea-89d2-dbf475c7decb

Any ideas?

Re: trac has stopped working message upon startup

PhoneBoy — Sun, 05 Apr 2020 19:15:57 GMT

What precise version of the VPN client?
You'll probably need to consult with the TAC to troubleshoot this.

Re: trac has stopped working message upon startup

N_A — Sun, 05 Apr 2020 20:57:46 GMT

Yup, i forgot that but it was too late, i had pressed the Post button.

Version VPN E82.50 Build 986101607

Re: trac has stopped working message upon startup

N_A — Mon, 06 Apr 2020 07:09:45 GMT

>> You'll probably need to consult with the TAC to troubleshoot this.

Hi.

How should i proceed? Report it as a bug? Could you please provide a link for this?

Thanks.

Re: trac has stopped working message upon startup

_Val_ — Mon, 06 Apr 2020 10:50:07 GMT

Open a Service Request with TAC, use Check Point support portal for that

Re: trac has stopped working message upon startup

N_A — Mon, 06 Apr 2020 11:20:28 GMT

Well, i have created an account, followed the instructions to create a UC account but still, the system only lets me create a non-technical issue.

I'm not sure what to do now. Can anyone please help?