topic Endpoint Client policy state in Connected/Disconnected mode in Endpoint

Endpoint Client policy state in Connected/Disconnected mode

nagaraja_cs — Fri, 20 Mar 2020 08:13:08 GMT

Hi Team,

We are using Endpoint Client E82.40

Client is working from home and it is not connected to Endpoint Server.

Please find the attachment for the Policy state on Endpoint Client.

Please let me know why some of the blade policies state are showing as Disconnected and some are showing as Connected mode

Re: Endpoint Client policy state in Connected/Disconnected mode

PhoneBoy — Sun, 22 Mar 2020 08:17:57 GMT

Because the "connected" ones don't necessarily have a "disconnected" state and they generally operate independently of Endpoint Management (except for logs and policy updates of course).

Re: Endpoint Client policy state in Connected/Disconnected mode

Norbert_Bohusch — Sun, 22 Mar 2020 09:18:31 GMT

After upgrading Endpoint Management from R80.20 to R80.40 we also noticed a strange behavior with Anti-Malware showing as Disconnected (maybe it was there before, but we can't be sure).
A small change to the blade policy (which can be reverted back afterwards), brought it back to connected.

Re: Endpoint Client policy state in Connected/Disconnected mode

nagaraja_cs — Tue, 24 Mar 2020 06:46:51 GMT

Hi Daemon,

Thanks for the reply.

Can we get any document which which all policy state will show connected/disconnected when the client is disconnected with Endpoint Server ?

Re: Endpoint Client policy state in Connected/Disconnected mode

PhoneBoy — Thu, 26 Mar 2020 05:52:19 GMT

Might be worth a TAC case to clarify what I said above.