https://community.checkpoint.com/t5/Endpoint/The-Endpoint-Security-Management-Server-on-R80-40-incompatible/m-p/76762#M2095 I assume you mean Policy Server.<BR />And yes, the fact it's not running the same version as your primary SMS is a problem that can only be resolved by reinstalling with R80.40. Sat, 29 Feb 2020 04:07:08 GMT PhoneBoy 2020-02-29T04:07:08Z https://community.checkpoint.com/t5/Endpoint/The-Endpoint-Security-Management-Server-on-R80-40-incompatible/m-p/76630#M2091 <P>Hi, colleagues!</P><P>Sorry for my bad English.&nbsp;</P><P>There are two servers - SMS + EPS and external server EPS. All servers are installed on version R80.30.<BR />The server with SMS was upgraded to version R80.40. I cannot upgrade the external server PS because it is located in the cloud MS Azure.<BR />After upgrading SMS+EPS to version R80.40, external server PS cannot synchronize with primary server.<BR />Shows an error in external server PS:</P><P><EM><FONT size="3">[Date-Time] ERROR Dispatcher-Thread-9 - Error performing sync with EPS (ConnectionPointStateMachine)</FONT></EM><BR /><EM><FONT size="3">com.checkpoint.uepm.connectionpoint.ProcessEPSRequestException: Error forwarding request to EPS: HTTP error code: 500. Error Message: Server Exception: TICKET_NUMBER = 962113446. Can't perform a synchronization with EPS because the CPs version doesn't match EPS version.</FONT></EM><BR /><EM><FONT size="3">EPS version: 80.40.0, CP version: 77.30.2</FONT></EM></P><P>The value in field #<FONT size="3">TICKET_NUMBER is new every time.</FONT></P><P><BR />I repeated the test on clean servers configurations. I installed SMS + EPS on version R80.40, the first PS external server on version R80.40, the second PS exteranal server on version R80.30.<BR />I received exactly the same error on the second PS server and the first server of the PS worked normally.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="изображение_viber_2020-02-26_16-04-37.jpg" style="width: 999px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/4616i60C4E86BD282677C/image-size/large?v=v2&amp;px=999" role="button" title="изображение_viber_2020-02-26_16-04-37.jpg" alt="изображение_viber_2020-02-26_16-04-37.jpg" /></span></P><P>In the left window server PS on version R80.40, in the right - R80.30</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Left window - PS 80.40, right window - PS R80.30" style="width: 999px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/4617i96EFD49B3BAADCB2/image-size/large?v=v2&amp;px=999" role="button" title="изображение_viber_2020-02-26_16-01-49.jpg" alt="Left window - PS 80.40, right window - PS R80.30" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Left window - PS 80.40, right window - PS R80.30</span></span></P> Thu, 27 Feb 2020 21:58:42 GMT https://community.checkpoint.com/t5/Endpoint/The-Endpoint-Security-Management-Server-on-R80-40-incompatible/m-p/76630#M2091 TandemK 2020-02-27T21:58:42Z https://community.checkpoint.com/t5/Endpoint/The-Endpoint-Security-Management-Server-on-R80-40-incompatible/m-p/76762#M2095 I assume you mean Policy Server.<BR />And yes, the fact it's not running the same version as your primary SMS is a problem that can only be resolved by reinstalling with R80.40. Sat, 29 Feb 2020 04:07:08 GMT https://community.checkpoint.com/t5/Endpoint/The-Endpoint-Security-Management-Server-on-R80-40-incompatible/m-p/76762#M2095 PhoneBoy 2020-02-29T04:07:08Z