topic Unable to boot Laptop getting RSOD in Endpoint

Unable to boot Laptop getting RSOD

Jlahkar — Sat, 22 Feb 2020 23:06:55 GMT

Hi,

I am not able to boot my laptop getting the above error message with full disk encryption.
error: STOP in function 0x000000000002FD04 ERR_UXP Error 0x5001848

please help how to resolve the issue

Re: Unable to boot Laptop getting RSOD

PhoneBoy — Sun, 23 Feb 2020 01:50:18 GMT

Most likely this is going to require the folks that manage the FDE installation open a call with our TAC to troubleshoot.

Re: Unable to boot Laptop getting RSOD

LucianLS — Wed, 09 Jun 2021 11:05:56 GMT

If this helps anyone:

We had a similar issue with some Lenovo Thinkpad E530

RSOD with error 0x5001986.

The culprit seemed to be a BIOS setting, either Quick Boot or Intel Rapid Start (i disabled both).

I couldn't even access the BIOS initially. I had to remove the SSD, boot Windows Setup from a memory stick, go to Repair->Advanced->Restart in UEFI Setup to access those problematic settings.

Re: Unable to boot Laptop getting RSOD

Mark_Edwards — Tue, 23 Jan 2024 08:37:07 GMT

Hi, had the same issue with one of our clients laptops (HP ProBook 450 G7).

Have logged it with TAC but so far no luck.

Anyone had the same RSOD error since?

Re: Unable to boot Laptop getting RSOD

Kamrul1625 — Tue, 14 Jan 2025 04:37:32 GMT

STOP in function 0x000000018002D9cc ERR_UXP Error 0x500167B

Re: Unable to boot Laptop getting RSOD

Chris_Atkinson — Tue, 14 Jan 2025 13:55:16 GMT

If the system is verified to have the correct bios & storage setup please contact TAC to review the issue further.

Re: Unable to boot Laptop getting RSOD

G_W_Albrecht — Tue, 14 Jan 2025 14:22:58 GMT

Check this: sk122112: Full Disk Encryption: RSOD Troubleshooting

Re: Unable to boot Laptop getting RSOD

yuris — Wed, 15 Jan 2025 13:00:12 GMT

Hi,

Red screen analysis requires opening TAC ticket and providing support information as described in SK:
https://support.checkpoint.com/results/sk/sk122112