topic Re: Unable to edit user messages in SmartEndpoint R80.20 in Endpoint

Unable to edit user messages in SmartEndpoint R80.20

64Bit — Thu, 19 Dec 2019 17:06:05 GMT

We have SmartEndpoint R80.20 running on Windows 2012 Server.

We get an unhanded exception error when trying to configure user messages, for example within Media Encryption & Port Protection Blade and the Default UserCheck Messages Settings

Has anyone see this issue before?

Re: Unable to edit user messages in SmartEndpoint R80.20

Chris_Atkinson — Fri, 20 Dec 2019 11:42:54 GMT

Out of interest which build of SmartConsole are you using? (see sk137593)

Re: Unable to edit user messages in SmartEndpoint R80.20

64Bit — Fri, 20 Dec 2019 11:56:38 GMT

Thanks for the quick reply Chris 👍.

Not sure of the build the about info states (992000037). We only just downloaded it last week.

Re: Unable to edit user messages in SmartEndpoint R80.20

64Bit — Mon, 17 Feb 2020 11:04:22 GMT

Issue has been resolved.

Once we installed the client on another OS (Windows 10 Pro) the user messages section showed up. Must be an issue with using the client on Windows 2012 Server.