https://community.checkpoint.com/t5/Endpoint/User-left-without-providing-password-for-Windows-7-laptop-how-to/m-p/70536#M1855 <P>Hi,</P><P>We have outsourced our IT services to a 3rd party. One of their support staff working with us since many years have left the company. He was using laptop with Windows 7 OS. He now states he is unable to remember the password of Endpoint Security. We have the user name. What can be the solution to this.</P><P>Please help.</P> Mon, 16 Dec 2019 05:31:52 GMT hussainyr 2019-12-16T05:31:52Z https://community.checkpoint.com/t5/Endpoint/User-left-without-providing-password-for-Windows-7-laptop-how-to/m-p/70536#M1855 <P>Hi,</P><P>We have outsourced our IT services to a 3rd party. One of their support staff working with us since many years have left the company. He was using laptop with Windows 7 OS. He now states he is unable to remember the password of Endpoint Security. We have the user name. What can be the solution to this.</P><P>Please help.</P> Mon, 16 Dec 2019 05:31:52 GMT https://community.checkpoint.com/t5/Endpoint/User-left-without-providing-password-for-Windows-7-laptop-how-to/m-p/70536#M1855 hussainyr 2019-12-16T05:31:52Z https://community.checkpoint.com/t5/Endpoint/User-left-without-providing-password-for-Windows-7-laptop-how-to/m-p/70556#M1856 <P>Depending on your needs, there is a couple of options:</P> <P>&nbsp;</P> <P>1. You can always wipe out the machine clean by re-installing the OS</P> <P>2. You can run DFE recovery procedure. Talk to the EPS administrators and refer to documentation.</P> Mon, 16 Dec 2019 08:52:44 GMT https://community.checkpoint.com/t5/Endpoint/User-left-without-providing-password-for-Windows-7-laptop-how-to/m-p/70556#M1856 _Val_ 2019-12-16T08:52:44Z