topic Re: Endpoint Security client license is not available in Endpoint

Endpoint Security client license is not available

Jeff_Gao — Sat, 16 Nov 2019 14:33:00 GMT

Dear all

I have install endpoint client,but the client prompt "The Endpoint Security client license is not available.Contact your administrator",as follow:

But i have install eval license and windows client also can connect to smartendpoint server.

I also try update ,but can not update

windows client can connect to smartendpoint server by 443.

What is the reason?thanks!

Re: Endpoint Security client license is not available

Nick_Doropoulos — Sat, 16 Nov 2019 16:46:36 GMT

Hi Jeff,

Please follow sk129432 and sk121122 when convenient and advise results.

Thanks.

Re: Endpoint Security client license is not available

Jeff_Gao — Sun, 17 Nov 2019 05:12:03 GMT

thanks,I have tried sk121122 ,but it prompt"Endpoint Security client failed to send register message to the server"

Re: Endpoint Security client license is not available

Jeff_Gao — Sun, 17 Nov 2019 05:30:00 GMT

The trust relationship between client and the domain is successfully.

Re: Endpoint Security client license is not available

Kostya — Sun, 17 Nov 2019 12:33:26 GMT

Hello Jeff,

Can you please zip the following file: C:\ProgramData\CheckPoint\Logs\cpda.log

And send to: kostaz@checkpoint.com

I will be able to answer, what went wrong.

Thanks

Re: Endpoint Security client license is not available

Jeff_Gao — Mon, 18 Nov 2019 02:02:40 GMT

Hi Kostya
Thanks very much,I have tried to reinstall SmartEndpoint and Endpoint client,now,it's ok.

Re: Endpoint Security client license is not available

leila — Fri, 13 Dec 2019 02:42:36 GMT

Please help after installing Endpoint Client version: 80.80.2060 on my domain controller my server cannot connect to my Checkpoint server and the license is not available.

Re: Endpoint Security client license is not available

Daniel_Kavan — Tue, 12 May 2020 15:58:07 GMT

How do I get into this UI from the command line on windows 10? My yellow padlock isn't showing up in my taskbar or toolbar and I want to go into it to see if I have any updates and to do a full scan. I'm not using VPN, just the threat prevention.

Re: Endpoint Security client license is not available

Kostya — Wed, 13 May 2020 06:27:31 GMT

Please run the following program: C:\ProgramData\CheckPoint\Endpoint Security\Installer\CheckPoint\Endpoint Security\UIFramework\Bin\cptrayUI.exe

It should start the UI pedlock.

Re: Endpoint Security client license is not available

Daniel_Kavan — Wed, 13 May 2020 13:39:00 GMT

Yes, that brought the padlock up. Thank you Kostya.