topic Re: EPM_Policy server Miscommunication issue in Endpoint

EPM_Policy server Miscommunication issue

Ankit — Thu, 12 Sep 2019 08:12:42 GMT

Hello team ,

We are implementing EPM server with unlimited Policy server
and will be deploying 15 policy servers across.

Issue:-

As system from kolkata location should be connecting to kolkata location policy server. But its connecting to some other location policy server. how to rectify this issue.

It must be connecting to nearest policy server....

Please rectify the issue.

Re: EPM_Policy server Miscommunication issue

G_W_Albrecht — Thu, 12 Sep 2019 09:06:42 GMT

First, be sure to Synchronize the clocks on the Endpoint Policy Server machine to the Endpoint Security Server machine (using NTP Server, or manually).

Then, review all logs for errors, and also:

In SmartEndpoint GUI - go to 'Reporting' tab and review the shown details for the Policy Server

Look into messages_logsfile from the new Endpoint Policy Server for errors

Look into %DADIR%\logs\cpda.log on client machine for errors

Re: EPM_Policy server Miscommunication issue

Ankit — Sat, 14 Sep 2019 08:13:38 GMT

Hello,

It required to open ntp port 123 through firewall after ntp configuration.