https://community.checkpoint.com/t5/Endpoint/Unable-to-access-Harmony-Endpoint-Web-UI-and-smartEndpoint/m-p/275555#M11400 <P>To get more information, run this command and send the logs, if possible.&nbsp;</P> <P><SPAN>grep -i error /opt/CPuepm-R81.20/logs/server_messages.log</SPAN></P> Wed, 15 Apr 2026 16:41:59 GMT lluner 2026-04-15T16:41:59Z https://community.checkpoint.com/t5/Endpoint/Unable-to-access-Harmony-Endpoint-Web-UI-and-smartEndpoint/m-p/275544#M11399 <P>Hello everyone ,&nbsp;</P><P>&nbsp;</P><P>We have a SMS Server that manages Security Gateways and Harmony Endpoint Agents , the SMS version is R81.20 .</P><P>We are not able to access SmartEndpoint or Harmony Endpoint Web UI .</P><P>When performing uepm_start command :&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="show_commands.png" style="width: 558px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/34026i7B97C0CE8A2538EE/image-dimensions/558x271?v=v2" width="558" height="271" role="button" title="show_commands.png" alt="show_commands.png" /></span></P><P>Endpoint Policy Management is already checked in the SMS Server and we already installed the database .&nbsp;</P><P>the output of cpstart command :&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="show_commands&amp;.png" style="width: 793px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/34027i5A13823B574AF87E/image-size/large?v=v2&amp;px=999" role="button" title="show_commands&amp;.png" alt="show_commands&amp;.png" /></span></P><P>We rebooted the server and restarting services many times but the problem still persists&nbsp;</P><P>&nbsp;</P><P>What is the cause of this problem ? and how to solve it if there is someone has experienced this problem ?</P><P>&nbsp;</P><P>Thank you&nbsp;</P><P>Regards</P> Wed, 15 Apr 2026 14:27:18 GMT https://community.checkpoint.com/t5/Endpoint/Unable-to-access-Harmony-Endpoint-Web-UI-and-smartEndpoint/m-p/275544#M11399 Imad140188 2026-04-15T14:27:18Z https://community.checkpoint.com/t5/Endpoint/Unable-to-access-Harmony-Endpoint-Web-UI-and-smartEndpoint/m-p/275555#M11400 <P>To get more information, run this command and send the logs, if possible.&nbsp;</P> <P><SPAN>grep -i error /opt/CPuepm-R81.20/logs/server_messages.log</SPAN></P> Wed, 15 Apr 2026 16:41:59 GMT https://community.checkpoint.com/t5/Endpoint/Unable-to-access-Harmony-Endpoint-Web-UI-and-smartEndpoint/m-p/275555#M11400 lluner 2026-04-15T16:41:59Z