topic Re: URL Filtering doesn't work in Endpoint

URL Filtering doesn't work

cristo_munzenga — Wed, 18 Feb 2026 21:28:06 GMT

Hi guys, I need all you support on a problem I'm facing.

I use Harmony Endpoint EPMaaS managing accessing the portal.

I installed an agent to a test machine running Windows and I tend to try the Web Filtering feature but I doesn't work at all. I created a group policy with only this machine added, set URL Filtering as Prevent, tried category block and deny list, nothing worked. Even the demos from Demo Page are not being blocked, I tried.

The images attached show the way I built my deny list and how I set the policy.

Everytime I change the policy I go to the endpoint and update the client, doesn't work.

Re: URL Filtering doesn't work

lluner — Thu, 19 Feb 2026 11:46:33 GMT

@cristo_munzenga

Check if the implemented policy is the same on the client and on the portal.

Re: URL Filtering doesn't work

cristo_munzenga — Thu, 19 Feb 2026 14:46:12 GMT

It's no the same, on the portal shows version 8 as can be seen in the post, but from the client the versions are as shown in the image.

Re: URL Filtering doesn't work

cristo_munzenga — Thu, 19 Feb 2026 14:52:26 GMT

From the client shows a different version.

Re: URL Filtering doesn't work

lluner — Thu, 19 Feb 2026 19:28:33 GMT

@cristo_munzenga

Check if the machine is in the right policy zone. Check if the machine is in the correct policy. Enter the machine's name in the field marked with the arrow.

Re: URL Filtering doesn't work

cristo_munzenga — Thu, 19 Feb 2026 20:02:32 GMT

@lluner

That's how it looks like.

Re: URL Filtering doesn't work

lluner — Thu, 19 Feb 2026 22:08:11 GMT

@cristo_munzenga

This machine is in another POLICY , that's why it's not working. This machine is on a different policy, which is why it's not working. The policy you mentioned is TEST WEB FILTER.

Could you confirm which policy the machine is under? You painted it black.

Re: URL Filtering doesn't work

cristo_munzenga — Fri, 20 Feb 2026 14:25:59 GMT

You mean the text under Threat Prevention Installed Policy column?

Re: URL Filtering doesn't work

cristo_munzenga — Fri, 20 Feb 2026 15:12:54 GMT

Now that you said it, the name of the policy where the endpoint is it's not the same as the one showed on browser extencion for Threat Prevention.

Re: URL Filtering doesn't work

cassiolima — Fri, 20 Feb 2026 15:50:02 GMT

@cristo_munzenga

One thing is certain, the policy is not being applied correctly on the machine; it's a different version. In the image, the policy should have the Rule Name "Teste Web Filter" and is still highlighted in blue.

Re: URL Filtering doesn't work

cassiolima — Fri, 20 Feb 2026 16:04:54 GMT

@cristo_munzenga

What is written in the Threat Prevention tab?

Re: URL Filtering doesn't work

cristo_munzenga — Fri, 20 Feb 2026 20:48:40 GMT

Thank you, men.
I solved it, your insights helped me so much. @lluner @cassiolima