topic Re: Problem scanning using POSTURE MANAGEMENT in Endpoint

Problem scanning using POSTURE MANAGEMENT

lluner — Thu, 24 Apr 2025 14:59:49 GMT

HI,

The problem is that the posture management scan functionality does not finish. It stays in the initialized scan status and does not finish. This affects the success of the software installation. Below are the images that the scan was performed at 9:51 and has not finished yet. It is worth mentioning that the SCAN was performed today and was completed successfully.

Re: Problem scanning using POSTURE MANAGEMENT

Chris_Atkinson — Thu, 24 Apr 2025 15:50:17 GMT

Which client versions have you tested and have you already raised the issue with TAC?

Re: Problem scanning using POSTURE MANAGEMENT

lluner — Thu, 24 Apr 2025 16:10:36 GMT

In my park there are 700 machines, only 10 presented this problem. Still not opening with tac .

versions : 88.32.2003
88.70.0326

Re: Problem scanning using POSTURE MANAGEMENT

the_rock — Fri, 25 Apr 2025 01:09:20 GMT

If its happening with the latest client version, I would absolutely open TAC case.

Andy

Re: Problem scanning using POSTURE MANAGEMENT

lluner — Fri, 25 Apr 2025 13:26:09 GMT

@the_rock tks . A TAC has been opened

Re: Problem scanning using POSTURE MANAGEMENT

the_rock — Fri, 25 Apr 2025 13:27:55 GMT

Sounds good! Let us know how it gets fixed.

Andy

Re: Problem scanning using POSTURE MANAGEMENT

lluner — Fri, 25 Apr 2025 20:02:32 GMT

@chrisz A TAC has already been opened and so far the CKP has not had any interaction 6-0004256849.

Re: Problem scanning using POSTURE MANAGEMENT

the_rock — Sun, 27 Apr 2025 21:36:19 GMT

Hey brother, any news?

Andy

Re: Problem scanning using POSTURE MANAGEMENT

lluner — Sun, 27 Apr 2025 22:06:59 GMT

hi @the_rock

jonny contacted me and asked for more information and screens and cpinfos.

Re: Problem scanning using POSTURE MANAGEMENT

the_rock — Sun, 27 Apr 2025 22:08:12 GMT

Great news, hope its fixed soon.

Andy

Re: Problem scanning using POSTURE MANAGEMENT

lluner — Sun, 27 Apr 2025 22:09:47 GMT

From what Jonny said, they are already aware of the problem that is happening.

lluner

Re: Problem scanning using POSTURE MANAGEMENT

the_rock — Sun, 27 Apr 2025 22:10:52 GMT

O ok...so is there some sort of custom fix for it or no?

Andy

Re: Problem scanning using POSTURE MANAGEMENT

lluner — Sun, 27 Apr 2025 22:15:48 GMT

They just said that there is a problem and they are asking for information.

lluner

Re: Problem scanning using POSTURE MANAGEMENT

the_rock — Sun, 27 Apr 2025 22:17:09 GMT

Please keep us posted how it gets solved.

Andy

Re: Problem scanning using POSTURE MANAGEMENT

fabiowilliam — Thu, 13 Nov 2025 19:59:27 GMT

Hello, lluner,

Did the TAC team provide a solution to the problem?

I am experiencing the same issue.

Re: Problem scanning using POSTURE MANAGEMENT

lluner — Fri, 14 Nov 2025 11:19:31 GMT

@fabiowilliam

Which version are you using?

Re: Problem scanning using POSTURE MANAGEMENT

fabiowilliam — Wed, 26 Nov 2025 14:09:51 GMT

Hi @lluner,

I discovered that my specific problem occurred because I was applying PM in an OT environment, so all endpoint traffic goes through a supernode to prevent direct access to the internet. However, the PM functionality for supernodes will only be released in Q1 of next year.

Re: Problem scanning using POSTURE MANAGEMENT

lluner — Wed, 26 Nov 2025 14:19:27 GMT

@fabiowilliam

All my machines were going through the supernode; it only resolved the issue when I updated the endpoint. The only thing I see is that you blocked the machine's internet access.

Re: Problem scanning using POSTURE MANAGEMENT

fabiowilliam — Wed, 26 Nov 2025 14:20:18 GMT

@lluner

I am using version 88.72 on the endpoints. Should the problem be resolved?

Re: Problem scanning using POSTURE MANAGEMENT

the_rock — Wed, 26 Nov 2025 14:21:47 GMT

What about E89.05?