topic Re: EFR High CPU on Exchange Server in Endpoint

EFR High CPU on Exchange Server

SWBW_Florian — Mon, 18 Aug 2025 09:01:55 GMT

hey there

were using Harmony Endpoint with an Onprem Serverinstance. Especially on our Exchange-Server we can observe a constant CPU usage of ~30% by the Check Point Endpoint EFR Service

I used resmon to observe this behaviour for some time.

through the harmonyserver i deactivated everything but "Anti-Malware Mode". Everything else is OFF or deactivated.

I updated the policy on the client, but still have the EFR service running with 30% CPU

Even the blades arent deactivated as expected at the client, as seen in the screenshot

you can also see the bladesetup at the endpoint server. I cant deactivate the remediation service, dunno how that would be possible

Can you give a hint? How to speed that process down?

thanks in advance

kind regards

florian

Re: EFR High CPU on Exchange Server

Chris_Atkinson — Mon, 18 Aug 2025 12:02:02 GMT

Hello Florian, Can you please confirm the server OS and Endpoint client version involved?

Have you been using the server optimization profiles at all? e.g.

https://support.checkpoint.com/results/sk/sk178706

https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/Topics-HEP/Optimizing-Endpoint-for-Servers.htm?Highlight=server%20profile

Re: EFR High CPU on Exchange Server

SWBW_Florian — Mon, 18 Aug 2025 11:10:20 GMT

hey,

yes of course. Please excuse the lack of the intel.

Its Windows Server 2019 with Exchange 2019. the Clientversion is, light outdated, E87.62

We have setted up the policy as Exchange profile as you can see attached

Re: EFR High CPU on Exchange Server

Chris_Atkinson — Mon, 18 Aug 2025 11:53:00 GMT

sk182570 provides us a performance baseline for EFR.

While E88.70 and above introduce optimisations to improve CPU consumption.

Re: EFR High CPU on Exchange Server

SWBW_Florian — Mon, 18 Aug 2025 11:57:09 GMT

im going to update the Client tonight and will come back afterwards

thanks

Re: EFR High CPU on Exchange Server

SWBW_Florian — Thu, 28 Aug 2025 09:52:33 GMT

system runs much smoother now.

Thanks