topic Re: Remote Access VPN automatically disconnects in Endpoint

Remote Access VPN automatically disconnects

DominusRex23 — Fri, 18 Jul 2025 01:28:59 GMT

I'm currently using version 88.30. I can connect via Remote Access VPN, but shortly after, it disconnects, and I'm unable to reconnect. I can only connect when I recreate the site, but it will only disconnect.

Re: Remote Access VPN automatically disconnects

_Val_ — Mon, 21 Jul 2025 08:35:43 GMT

Is this limited to a single client, or to all clients on that website?

Check the GW logs to see what the actual error is.

Re: Remote Access VPN automatically disconnects

Chris_Atkinson — Mon, 21 Jul 2025 14:55:42 GMT

Which client OS?

If Win 11 24H2 recommend moving to E88.62 or above.

Re: Remote Access VPN automatically disconnects

Timothy_Hall — Mon, 21 Jul 2025 14:40:29 GMT

There are several causes for this, some of which involve tunnel test packets not being handled correctly. Check these:

sk44075: Endpoint Connect client disconnects every 20 seconds after connecting successfully to VPN Gateway

sk171754: Remote access users disconnect after 20 seconds when SecureXL is enabled on VSX

Re: Remote Access VPN automatically disconnects

the_rock — Mon, 21 Jul 2025 15:37:50 GMT

Does it affect all users? Have you tried E89 client?

Any logs you can send us to better help you?

Andy

Re: Remote Access VPN automatically disconnects

Stavros4 — Thu, 28 Aug 2025 06:11:14 GMT

We had the same issue after a windows 11 update. Also some of our external partners have the same issue. Vpn Disconnects and the network card crashes.They need to restart the machine.
We download Check Point Capsule VPN from Windows Store and connect from there. It works
Τhe latest version from Remote Access VPN have problem to some of our partners.
With latest version of Endpoint Harmony our users don't have problem.