topic Re: Checkpoint entering password and user name issue on DELL laptop in Endpoint

Checkpoint entering password and user name issue on DELL laptop

Tomeex — Tue, 10 Jun 2025 08:48:09 GMT

Hi!

I have an isee on the black Checkpoint screen to entering password and user name issue on DELL laptop.

The letters are entering by self and also some of them are in Caps.

Did any one have solution ?

Thanks

Re: Checkpoint entering password and user name issue on DELL laptop

_Val_ — Tue, 10 Jun 2025 11:13:32 GMT

Can you please clarify? Is it a reboot screen or something else? A video, maybe, or a screenshot?

Re: Checkpoint entering password and user name issue on DELL laptop

G_W_Albrecht — Tue, 10 Jun 2025 12:26:31 GMT

Is this Harmony Endpoint FDE Pre-Boot auth ? Config is described here: https://sc1.checkpoint.com/documents/R81.20/WebAdminGuides/EN/CP_R81.20_HarmonyEndpointWebManagement_AdminGuide/Content/Topics-HEPWM-R81.10/SSO-with-OneCheck-Logon.htm?tocpath=Configuring%20Endpoint%20Policy%7CConfiguring%20the%20Data%20Protection%20Policy%7CConfiguring%20Full%20Disk%20Encryption%7C_____3

Re: Checkpoint entering password and user name issue on DELL laptop

Tomeex — Tue, 10 Jun 2025 12:29:18 GMT

This is pre-boot black screen. When you try to enter login or password is very dificult

Re: Checkpoint entering password and user name issue on DELL laptop

Tomeex — Tue, 10 Jun 2025 12:29:54 GMT

pre-boot black screen

Re: Checkpoint entering password and user name issue on DELL laptop

PhoneBoy — Tue, 10 Jun 2025 17:42:22 GMT

It may be that the version of Harmony Endpoint used and your hardware have a compatibility issue.
If you are an end user (and not a Harmony Endpoint admin), you will need to work with them to get our TAC involved so the issue can be investigated

Re: Checkpoint entering password and user name issue on DELL laptop

the_rock — Wed, 11 Jun 2025 02:11:59 GMT

If you could take a video of it, as Val mentioned initially, it would definitely help us.

Andy

Re: Checkpoint entering password and user name issue on DELL laptop

G_W_Albrecht — Wed, 11 Jun 2025 11:18:16 GMT

Talk to your Admin !