topic Re: Endpoint management system cannot able to communicate with the agent (harmony) in Endpoint

Endpoint management system cannot able to communicate with the agent (harmony)

chobot — Tue, 29 Apr 2025 18:20:16 GMT

Hi There

I have deployed checkpoint EDR on my environment, but it seems like Endpoint management system cannot able to communicate with the agent. i tried to push some configurations to the agents, it will display retrying for a long time, some other agents are okay. I also tried to push the update but nothing is happening on the endpoint. please assist.

I want to download an infinity endpoint connectivity tool to check connectivity , where can i get it, i tried to check it on the bin folder but it is not there

Re: Endpoint management system cannot able to communicate with the agent (harmony)

lluner — Wed, 30 Apr 2025 17:18:23 GMT

Follow the path to perform the connectivity test

C:\Program Files (x86)\CheckPoint\Endpoint Security\Endpoint Common\bin\CheckConnectivity.exe

Re: Endpoint management system cannot able to communicate with the agent (harmony)

lluner — Wed, 30 Apr 2025 18:30:08 GMT

Outra possibilidade é tentar reparar usando a opção de operação push "REPARAR CLIENTE"