topic Issue with File Downloading in browsers in Endpoint

Issue with File Downloading in browsers

surya — Thu, 17 Apr 2025 12:34:35 GMT

Hi Team,

We are facing a new and strange issue with Harmony Endpoint. When we download a file using a browser that has the Harmony extension installed, the original file name is not showing.

Instead, the files are being downloaded with random names like "download (1)", "download (2)", etc.Without harmony extension it is working properly.

Client Version: 88.32.2003

Please refer to the below attached image for your reference.

Re: Issue with File Downloading in browsers

G_W_Albrecht — Thu, 17 Apr 2025 14:52:58 GMT

Better contact CP TAC to get this resolved !

Re: Issue with File Downloading in browsers

Chris_Atkinson — Fri, 18 Apr 2025 00:15:24 GMT

Have you tested a more recent client version or engaged TAC for assistance?

Re: Issue with File Downloading in browsers

the_rock — Fri, 18 Apr 2025 00:20:56 GMT

Does it happen with every browser? Have you tried in incognito window?

Andy

Re: Issue with File Downloading in browsers

surya — Fri, 18 Apr 2025 05:13:16 GMT

Hi Rock,

Incognito window it is working.because in private windows we only have harmony endpoint.

But the normal browser tab we are using two extenstion after uninstall the checkpoint extenstion it was working properly with other browser extenstion.

We have tried with 88.62 also.

Re: Issue with File Downloading in browsers

G_W_Albrecht — Fri, 18 Apr 2025 08:09:12 GMT

Are you sure that these two browser extension are supported together ? Running two different Endpoint Security Software clients is usually unsupported, so i would have to ask both vendors for confirmation that the two products can work together instead of breaking each others functionality !

Re: Issue with File Downloading in browsers

the_rock — Fri, 18 Apr 2025 10:43:48 GMT

K, fair enough, but if its NOT working with Check Point browser extension, probably worth opening TAC case to troubleshoot.

Andy

Re: Issue with File Downloading in browsers

G_W_Albrecht — Fri, 18 Apr 2025 11:49:31 GMT

Out of my past experience two different endpoint solutions usually do not work on one machine as they compete and disturb each other. So if you uninstall the other extension, i bet the CP extension will work as expected.

I think that CP TAC could only repeat my words 😉

Re: Issue with File Downloading in browsers

surya — Fri, 18 Apr 2025 13:04:28 GMT

Hi all thanks for the quick respose and i will raise the case with CP TAC team.

But,This two extension was working properly past one year in same browsers now only we are facing the issue.

Re: Issue with File Downloading in browsers

the_rock — Fri, 18 Apr 2025 13:09:03 GMT

Please keep us posted how it gets solved.

Andy