https://community.checkpoint.com/t5/Endpoint/Cannot-reset-delete-terminate-an-asset-in-Infiniti-Portal/m-p/243001#M10304 <P>I know once customer had same issue and turned out to be blade related, just cant recall which one.</P> <P>Andy</P> Tue, 04 Mar 2025 21:47:59 GMT the_rock 2025-03-04T21:47:59Z https://community.checkpoint.com/t5/Endpoint/Cannot-reset-delete-terminate-an-asset-in-Infiniti-Portal/m-p/242906#M10284 <P>Hello all,</P><P>We are running an evaluation of Harmony Endpoint. On March 1st one of the endpoints started showing its status as disconnected, and its asset record in the Infiniti Portal became grey.</P><P>We were able to revive the endpoint, but the old record is still present in the portal. When I try to reset / delete or terminate it to free up the license, I am getting an error message - see screenshot.</P><P>1. What could cause this? The endpoint ran happily for a few days, and then this happened, not a great thing to identify during an evaluation</P><P>2. I realize I may need to open a TAC request to remove the asset, is there something I could do myself?</P> Tue, 04 Mar 2025 12:15:45 GMT https://community.checkpoint.com/t5/Endpoint/Cannot-reset-delete-terminate-an-asset-in-Infiniti-Portal/m-p/242906#M10284 oa_munich 2025-03-04T12:15:45Z https://community.checkpoint.com/t5/Endpoint/Cannot-reset-delete-terminate-an-asset-in-Infiniti-Portal/m-p/243001#M10304 <P>I know once customer had same issue and turned out to be blade related, just cant recall which one.</P> <P>Andy</P> Tue, 04 Mar 2025 21:47:59 GMT https://community.checkpoint.com/t5/Endpoint/Cannot-reset-delete-terminate-an-asset-in-Infiniti-Portal/m-p/243001#M10304 the_rock 2025-03-04T21:47:59Z