topic Re: Endpoint Policy Server unable to sync with Endpoint Management Server in Endpoint

Endpoint Policy Server unable to sync with Endpoint Management Server

Hänsl — Wed, 15 Jan 2025 13:17:06 GMT

Hi!

I'm experiencing synchronization errors on my Endpoint Policy Server. Both Servers are running as Open Servers with R81.20 and Jumbo Hotfix Take 89. I get following output from /opt/CPuepm-R81.20/logs/server_messages.log:

[2025-01-15T14:09:11,058] ERROR Connection Point State Machine - MSI file download failed, probably, no MSI file on primary server with GUID: 10000000-0000-0000-0000-000000000000
Policy server will not enter to the synchronization state. You should add missing packages on primary server or delete them from database. (LogSchemaSynchronizer)
[2025-01-15T14:09:11,060] ERROR Connection Point State Machine - Error performing sync with EPS (ConnectionPointStateMachine)
com.checkpoint.uepm.connectionpoint.ProcessEPSRequestException: Error forwarding request to EPS: HTTP error code: 404. Error Message: Not Found

Which MSI file can't be downloaded that broke the sync?

Any help is very much appreciated!

Re: Endpoint Policy Server unable to sync with Endpoint Management Server

PhoneBoy — Fri, 17 Jan 2025 16:27:40 GMT

Not clear from the error message what MSI file was removed.
TAC is going to be necessary to dig into this.

Re: Endpoint Policy Server unable to sync with Endpoint Management Server

Hänsl — Wed, 19 Feb 2025 06:01:57 GMT

Thank you for your answer!

I managed to solve it myself. There was no MSI file missing but I had created a deployment rule for Linux Clients and the upload of the Shell script into the Repository didn't work. After deleting the rule, sync was working again.