topic Recurrent Disconnects with "Desktop policy files are corrupted" - Check Point VPN E89.00 (macOS) in Endpoint

Recurrent Disconnects with "Desktop policy files are corrupted" - Check Point VPN E89.00 (macOS)

schreinert — Thu, 06 Feb 2025 16:07:43 GMT

Here’s a post you can use for the Check Point forums:

Recurrent Disconnects with "Desktop policy files are corrupted" - Check Point VPN E89.00 (macOS)

Hi everyone,

A colleague of mine is using the Check Point VPN Client E89.00 on macOS and is experiencing recurrent disconnects with the error:

"Desktop policy files are corrupted."

This happens intermittently, and so far, we haven't found a consistent trigger. It happens on all his three macOS devices.

Has anyone encountered this before? Any insights on potential fixes or workarounds would be greatly appreciated!

Thanks in advance!

Re: Recurrent Disconnects with "Desktop policy files are corrupted" - Check Point VPN E89.

PhoneBoy — Thu, 06 Feb 2025 17:34:08 GMT

Suggest engaging with TAC: https://help.checkpoint.com

Re: Recurrent Disconnects with "Desktop policy files are corrupted" - Check Point VPN E89.

Chris_Atkinson — Thu, 06 Feb 2025 22:38:29 GMT

Are there different versions of MacOS involved here?

For awareness E89.01 is the latest client release.

Re: Recurrent Disconnects with "Desktop policy files are corrupted" - Check Point VPN E89.

the_rock — Fri, 07 Feb 2025 04:29:01 GMT

I used to work with customer that only had MACs in their environment and literally every time they had any sort of endpoint issue, we would update OS and install latest client and that would always solve the problem.

Andy