topic Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING in Endpoint

WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

isaac10 — Fri, 17 Jan 2025 07:41:20 GMT

Hi.

I have a problem with Harmony Endpoint version 88.60.0087 and updates KB5049622 and KB5050009.

I have uninstalled the Endpoint and it has updated correctly.

I want to know how to solve it so that the same thing doesn't happen in the future.

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

PhoneBoy — Fri, 17 Jan 2025 15:07:32 GMT

If you haven't opened a TAC case on this already, suggest doing so.
There's two TAC cases that mentions an update issue with KB5050009, so you're probably not alone here.

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

isaac10 — Mon, 20 Jan 2025 06:40:20 GMT

Thanks. Can you tell me where are that cases and how can I open the case please?

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

Chris_Atkinson — Mon, 20 Jan 2025 09:49:44 GMT

You can raise a case online here provided you have a valid support contract:

https://help.checkpoint.com/

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

adinger — Mon, 20 Jan 2025 15:43:20 GMT

I am getting the same thing in my environment and we have paused updates this month. This is something new, as December updates went just fine.

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

isaac10 — Tue, 21 Jan 2025 06:45:44 GMT

Thanks for your reply.

The problem is that we have 400 computer equipment in our company and we can´t stop the updates or uninstalled EDR every time an update comes out.

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

lluner — Tue, 21 Jan 2025 12:03:39 GMT

@isaac10

I have the endpoint version e88.61.1056 and I had no problem updating windows 24H2

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

PhoneBoy — Tue, 21 Jan 2025 15:03:29 GMT

This shouldn't be necessary most of the time.
Again, your best bet is to engage with TAC here.

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

isaac10 — Wed, 22 Jan 2025 07:52:38 GMT

@lluner thanks for your reply.

We have version 88.60.0087 but I can´t deploy the next version because in our portal does not appear.

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

jurgenvrieze — Wed, 22 Jan 2025 08:08:49 GMT

we also have this issue, already TAC case running.
Multiple customers with different Harmony endpoint versions, from 88.32 up-to 88.61

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

lluner — Wed, 22 Jan 2025 17:11:35 GMT

@isaac10

You went that way and check if there are these options .This last option ckp made available due to a problem in Posture management. You can request this for them.

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

isaac10 — Thu, 23 Jan 2025 07:53:15 GMT

Thanks for your reply. I have done the update and now we will see if it works.

Thanks

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

PhoneBoy — Thu, 23 Jan 2025 13:06:06 GMT

Looks like there is a workaround available for this issue related to the installation of KB5050009: https://support.checkpoint.com/results/sk/sk183061
Fix is planned to be in E88.62 and E88.70.

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

jurgenvrieze — Thu, 23 Jan 2025 14:22:10 GMT

I tried this workaround yesterday, and it seems to work.
is there an ETA on the release of 88.62 / 88.70?

Re: WINDOWS 11 UPDATE FAILED WITH HARMONY ENDPOINT RUNNING

PhoneBoy — Thu, 23 Jan 2025 14:40:17 GMT

We don't currently have an expected timeframe for releasing E88.70.
E88.62, which was created due to the longer-than-expected timeframe for releasing E88.70, is expected to be out in the next week or two.