topic Re: MDS in "stopping" state in API / CLI Discussion

MDS in "stopping" state

Etheldra_Freder — Fri, 26 Oct 2018 15:50:57 GMT

Good morning

we have MDSs that In “stopping “, I have cleared CPMIcache, reboot the MDS, stop and start the MDS and still they are in that state. It is preventing us from assigning policy and making use of the CMA for troublehooting purposes and still nothing works. We have 3 MDSs and the main one works but the secondary ones do not. Would the issue be because the service has stopped? I am going to check it with the command you listed above. Thanks

Re: MDS in "stopping" state

Kaspars_Zibarts — Fri, 26 Oct 2018 19:07:20 GMT

Ideally share some screenshots so it's easier to understand what do you mean by MDS stopping.

Re: MDS in "stopping" state

JozkoMrkvicka — Fri, 26 Oct 2018 19:55:50 GMT

mdsstop;mdsstart ?

Re: MDS in "stopping" state

Etheldra_Freder — Fri, 26 Oct 2018 19:57:07 GMT

This is the state of several of our CMAs

Re: MDS in "stopping" state

Etheldra_Freder — Fri, 26 Oct 2018 20:20:56 GMT

Good afternoon Jozko, No that did not help. The status remained the same after mdsstop;mdsstart. When I tried to start in manually from the dashboard. I get the following error. I did shutdown the MDS manager before running the commands.

Re: MDS in "stopping" state

JozkoMrkvicka — Fri, 26 Oct 2018 20:48:44 GMT

Hi,

What version you are running? Try to install the latest Jumbo Take.

Re: MDS in "stopping" state

Etheldra_Freder — Fri, 26 Oct 2018 21:55:01 GMT

We are on JHF317. We were at j292 and was told the the upgrade to 317 would fix the issue but it did not.

Re: MDS in "stopping" state

JozkoMrkvicka — Sat, 27 Oct 2018 06:20:37 GMT

reboot ?

Re: MDS in "stopping" state

Maarten_Sjouw — Sat, 27 Oct 2018 20:16:17 GMT

So you are running R77.30, you say it says it is in stopping state, is that as seen in the MDS GUI?

What does mdsstat tell you when you run that from the CLI on the MDS?

Does the CMA start when the MDS is started and when does this problem occur?

Re: MDS in "stopping" state

Etheldra_Freder — Sat, 27 Oct 2018 21:17:52 GMT

Reboot did not work.

I even did mdsstp -m, waited a few then restated.

Freddie!

Re: MDS in "stopping" state

JozkoMrkvicka — Sun, 28 Oct 2018 09:17:10 GMT

License is all fine ? Not expired or removed ?

What is output of "mdsstat" ?

Did you try re-install R77.30 smartConsole on Windows machine ?

Re: MDS in "stopping" state

Etheldra_Freder — Sun, 28 Oct 2018 11:04:06 GMT

Good morning

License is all good, mdsstat shows all CMAs and MDSSs up, our MDS I run the the CP appliance. No, I did not reinstall 77:30 smart console on the windows machine.

How can that affect sync between the MDS?

I do clear the CPMI cache on the windows machine.

Freddie!

Re: MDS in "stopping" state

Maarten_Sjouw — Sun, 28 Oct 2018 15:30:22 GMT

Ahh, I also see the one thing I missed, MDSs you are running in full HA?

is this state on both members or just on 1 of the 2, what if you do a full sync between them?

Re: MDS in "stopping" state

Etheldra_Freder — Sun, 28 Oct 2018 16:05:20 GMT

They are running in full HA.

No. I have not done that. How do you do that?

Re: MDS in "stopping" state

Maarten_Sjouw — Mon, 29 Oct 2018 08:02:34 GMT

I'm sorry I do not use HA so cannot help you there, but in the past I did set it up and remember that you need to sync per CMA, but I think that others that do run HA can tell you where to find this.

Re: MDS in "stopping" state

Etheldra_Freder — Mon, 29 Oct 2018 08:24:32 GMT

Thank you Martin. I will look into that on my end as well while waiting for other’s input.

Freddie