topic Re: R81.20 Policy verify error via API in API / CLI Discussion

R81.20 Policy verify error via API

AlJo — Tue, 25 Apr 2023 17:08:24 GMT

We're in the process of moving from R80.40 to R81.20 and our devs are testing their existing code and running into this error when performing a policy verify with API 1.9

{"code"=>200, "hash"=>{"tasks"=>[{"task-id"=>"01234567-89ab-cdef-9cd1-9545bae0a64e", "task-name"=>"Verify policy operation", "status"=>"failed", "progress-percentage"=>100, "suppressed"=>false, "task-details"=>[{"fault-message"=>"Failed to create dir hierarchy"}]}]}}

Anyone have an insight into what be causing this? This looks like API back-end code might not have permissions to create a directory tree but I have no idea where to look or if that is even on the right track.

Thanks,

Re: R81.20 Policy verify error via API

the_rock — Tue, 25 Apr 2023 18:12:43 GMT

Never seen that before...let me check in a bit and see what could be an issue.

Re: R81.20 Policy verify error via API

Matt_Tuma — Tue, 25 Apr 2023 18:17:01 GMT

I'm one of the devs. I just want to make note that this does not always happen. Maybe like 1 out of 4 completes successfully.

Re: R81.20 Policy verify error via API

the_rock — Tue, 25 Apr 2023 19:35:49 GMT

Can you please send command you ran? Blur out any sensitive info.

Andy

Example from my lab:

[Expert@QUANTUM-MANAGEMENT:0]# mgmt_cli verify-policy policy-package "LAB-POLICY" --format json
Username: admijn
Password:
code: "err_login_failed"
message: "Authentication to server failed."

[Expert@QUANTUM-MANAGEMENT:0]#
[Expert@QUANTUM-MANAGEMENT:0]# mgmt_cli verify-policy policy-package "LAB-POLICY" --format json
Username: admin
Password:

---------------------------------------------
Time: [15:35:02] 25/4/2023
---------------------------------------------
"Verify policy operation" in progress (20%)

---------------------------------------------
Time: [15:35:12] 25/4/2023
---------------------------------------------
"Verify policy operation" in progress (40%)

---------------------------------------------
Time: [15:35:22] 25/4/2023
---------------------------------------------
"Verify policy operation" succeeded (100%)
{
"tasks" : [ {
"task-id" : "01234567-89ab-cdef-824e-d9e93d4a17ff",
"task-name" : "Verify policy operation",
"status" : "succeeded",
"progress-percentage" : 100,
"suppressed" : false,
"task-details" : [ {
"workSession" : "1b5fbea5-325d-4c31-9f3c-e5c2de32a2ef",
"title" : "Verification of policy 'LAB-POLICY' succeeded",
"notifications" : [ " Security and Address Translation Policy Verification 'LAB-POLICY'", " Rules Verified OK!" ],
"warnings" : [ ],
"errors" : [ ]
} ]
} ]
}

---------------------------------------------
Time: [15:35:23] 25/4/2023
---------------------------------------------
"Publish operation" succeeded (100%)
[Expert@QUANTUM-MANAGEMENT:0]#

Re: R81.20 Policy verify error via API

_Val_ — Tue, 25 Apr 2023 19:56:49 GMT

Please elaborate

Re: R81.20 Policy verify error via API

Matt_Tuma — Tue, 25 Apr 2023 20:12:53 GMT

Hello,

So we are actually using the web api.

We are simply doing a POST on the /verify-policy endpoint, with a body including the 'policy_package':

{

"policy-package": "<policy_name>"

}

Maybe 1 out of 4 verifies actually complete successfully, the rest return that error that was shared.

Thanks,

Re: R81.20 Policy verify error via API

Matt_Tuma — Tue, 25 Apr 2023 20:35:14 GMT

I replied in another thread but we are using the web api. 1 out of 4 verifies complete successfully, but the others fail with that error message in the original post.

Re: R81.20 Policy verify error via API

PhoneBoy — Wed, 26 Apr 2023 14:38:26 GMT

I suspect this will require a TAC case to investigate: https://help.checkpoint.com

Re: R81.20 Policy verify error via API

the_rock — Wed, 26 Apr 2023 14:46:56 GMT

Im with Phoneboy on this, may need TAC help to confirm why thats the case.

Re: R81.20 Policy verify error via API

AlJo — Wed, 26 Apr 2023 15:28:08 GMT

I've opened a support case for this issue... We'll provide an updates once we know more.

Thanks for digging in.

Re: R81.20 Policy verify error via API

the_rock — Wed, 26 Apr 2023 15:30:14 GMT

Definitely let us know what they say, as we always like to update the solutions in the community, since it helps others.

Cheers!

Re: R81.20 Policy verify error via API

AlJo — Fri, 26 May 2023 13:59:01 GMT

Circling back to update on the solution.

Unfortunately, we did not find the root cause of this issue.

The MDS was deployed from the Check Point provided R81.20-Management OVA

We then patched to Take 8 - We're not sure if the issue existing prior to Take 8 or not since Take 8 was recommended at the time.

We had a failure rate on policy verify via API calls of approximately 75%

While our TAC engineer was trying to replicate the environment and the issue (he was never able to reproduce the issue) I installed Take 10.

After a Take 10 install, the MDS main CMA would not start so we had a 100% failure rate on API calls.

I uninstalled Take 10

We now have a 100% success rate on API policy verifies.

Since the initial error messages on the API policy verify calls indicated a file permissions issue (just not which file/directory) we suspect that Take 10 fixed the file permissions issue and those changes remained after the Take 10 uninstall.

I wish I had a better answer to this issue.

Re: R81.20 Policy verify error via API

the_rock — Fri, 26 May 2023 14:15:30 GMT

Yea, I can see that can be little frustrating, though happy it works again.

Andy