topic Re: How does users access their archived mail in Email and Collaboration

How does users access their archived mail

M1k3C00n3y — Tue, 11 Nov 2025 13:45:26 GMT

Hi Team

I have enabled Harmony Email Collaboration - Archiving for a customer on our MSSP cloud. How would the users then access their archived email, will it still present in their Outlook archive folder.

Re: How does users access their archived mail

the_rock — Tue, 11 Nov 2025 14:41:15 GMT

Let me check with my colleague, I believe he helped customer with this before. I am fairly certain it would be in the archive folder, yes.

Re: How does users access their archived mail

the_rock — Tue, 11 Nov 2025 14:44:29 GMT

@M1k3C00n3y Just confirmed, I was mistaken. Archive folder would NOT be visible in Outlook, access would be possible via harmony email portal or admin could export the messages from the archive if need be.

Re: How does users access their archived mail

M1k3C00n3y — Tue, 11 Nov 2025 14:59:35 GMT

Thanks for the quick response, Is there then a separate "user portal" that you publish that end users can access without accessing the infinity portal or would I need to create a new "role" on the infinity portal and only give access to the archiving search per managed users/groups?

Re: How does users access their archived mail

the_rock — Tue, 11 Nov 2025 15:01:50 GMT

Personally, Im not aware of any separate portal, but maybe you can confirm with TAC.