topic Re: Harmony Email & Collaboration White Screen in Email and Collaboration

Harmony Email & Collaboration White Screen

earomero — Wed, 26 Feb 2025 12:06:58 GMT

Good morning from Argentina, it's really hot here!
I want to log in to Harmony Email & Collaboration and I've been seeing a white screen for several days now.
It's worth noting that I don't have the application connected to AD.
What could it be? A permissions or roles issue? Could it be that the partner has blocked my access?
Thank you very much, best regards!

Re: Harmony Email & Collaboration White Screen

Chris_Atkinson — Wed, 26 Feb 2025 12:25:01 GMT

Have you tried the usual clear cache & cookies, tried incognito mode etc?

Re: Harmony Email & Collaboration White Screen

earomero — Wed, 26 Feb 2025 12:36:11 GMT

I logged in from a freshly installed Firefox and was able to log in.
Can my partner restrict access to certain applications?
Not all partners are good.
Thank you very much, best regards!

Re: Harmony Email & Collaboration White Screen

AviRP — Sun, 12 Oct 2025 11:32:12 GMT

not the same browser, had the same experience though.

I experienced the same behaviour with Safari on macOS (from the looks of your screenshot, you're on a Windows native browser) - en for me this was solved by disabling the "Prevent cross-site tracking" in Safari > Settings > Privacy: Website tracking

please note that disabling this feature is not limited to the one website - it is disabled for the browser entirely.

Re: Harmony Email & Collaboration White Screen

Chris_Atkinson — Sun, 12 Oct 2025 11:44:02 GMT

Yes the infinity portal provides the ability to differentiate privileges between services hosted therein.

I cannot say if this would be related or not but have seen similar in the past from users trying to access via Zscaler etc

Re: Harmony Email & Collaboration White Screen

the_rock — Sun, 12 Oct 2025 23:50:11 GMT

Please do let us know once you have a solution.

Best,

Andy

Re: Harmony Email & Collaboration White Screen

the_rock — Wed, 15 Oct 2025 22:47:34 GMT

I always found this gets solved by using private/incognito windows.

Best,

Andy

Re: Harmony Email & Collaboration White Screen

AviRP — Mon, 12 Jan 2026 22:57:32 GMT

Private/Incognito browsing didn't solve the issue for me on Safari - it was definitely disabling the "Prevent cross-site tracking" in Safari > Settings > Privacy: Website tracking