topic Safe Banners in other languages in Email and Collaboration

Safe Banners in other languages

ToffenDask — Wed, 23 Oct 2024 13:25:36 GMT

One of the mail selling points when we implemented HEC was the Smart Banner feature as a defence in depth opportunity to deter Business Email Compromise - we've seen our fair share of compromised third-parties sending us requests to change bank accounts etc.

We obviously did not do a proper due diligence, because we were extremely disappointed when we discovered that the Smart Banner feature would analyse English language emails only. In this day and age of applied AI it should be a small effort to expand this to detect such intent for all major languages and protect our Chinese, German and Italian end users as well.

Additionally, the Smart Banner should be applied to items that have been (potentially mistakenly) released from quarantine - today this does not appear to happen.

Hopefully this will be introduced sooner rather than later, it would be a major embarassment for us if a non-English finance manager would get spearphished in his local language...

Re: Safe Banners in other languages

PhoneBoy — Fri, 01 Nov 2024 14:51:22 GMT

I believe both analyzing non-English emails and apply Smart Banners in different languages are planned.
Not sure of the exact timeline, though.

Re: Safe Banners in other languages

ToffenDask — Wed, 11 Jun 2025 12:52:49 GMT

Great to see that there are certain improvements to the Smart Banners feature, but equally disappointing that the "Financial transaction requests" category still only applies to English language emails - and that awareness banners are still not applied to emails pulled from quarantine (as far as I can tell).

Re: Safe Banners in other languages

MikeB — Wed, 11 Jun 2025 13:04:17 GMT

I agree with you. Several of our customers expressed their surprise that one of the most useful features is only available for emails written in English. I hope it will soon be available for Spanish and other languages as well.

Re: Safe Banners in other languages

MisterBoy — Fri, 03 Oct 2025 19:20:51 GMT

Hi @PhoneBoy ,

do you now have a timeline?

Are they applied if the email text is in another language than french?