topic What is my portal name? in Email and Collaboration

What is my portal name?

lulrichs — Thu, 28 Mar 2024 13:45:07 GMT

Hello! I am currently having some issues with KnowBe4 and getting false positives on phishing campaigns - specifically ones with attachments.

I have a hunch that it is something to do with how I have my whitelist filter configured. The KB4 article states to:

In the pop-up window, enter "[portalname],office365_emails,inline", but replace "[portalname]" with the name of your Avanan portal.

I have entered what I believe is my portal name, but now I am second guessing. This feels like a very simple and easy answer, but can someone please tell me where I could find exactly what my portal name is?

Re: What is my portal name?

37 — Wed, 19 Feb 2025 21:21:48 GMT

I have the same question. Seems like it would be simple to see this value in general settings.... but no. Anyone from checkpoint support care to chime in here?

Re: What is my portal name?

jstein — Mon, 24 Feb 2025 21:24:07 GMT

https://sc1.checkpoint.com/documents/Harmony_Email_and_Collaboration/Topics-Harmony-Email-Collaboration-Admin-Guide/Getting-Started/Activating_HEC.htm?TocPath=Getting%20Started%7CAccessing%20the%20Harmony%20Email%20%26%20Collaboration%20Administrator%20Portal%7C_____0#Portal_Identifier_of_Harmony_Email_&_Collaboration_Tenant

this is what I came across today, with direct message injection no longer an option I am trying to get it cut over but am having issues with the attachment's being quarantined

Re: What is my portal name?

Chris_Atkinson — Tue, 25 Feb 2025 03:16:42 GMT

If you mouse over the various options in the menu tree (or right click open in new tab), chrome will show you the URL in the lower left... e.g. https://<portalname>.checkpointcloudsec.com/#/dashboard

Re: What is my portal name?

BSwainston — Fri, 28 Mar 2025 20:12:16 GMT

I've been fighting through the same issues. I feel I've done everything recommended by kb4 but malware scanning still triggers on attachments. Other than whitelisting each sender or hash, which is less than ideal, I'm at a bit of a loss.

Have you found a better solution?