https://community.checkpoint.com/t5/Email-and-Collaboration/Password-Protected-Attachments-issue/m-p/177892#M479 <P>Hi Team,</P><P><SPAN>I encountered an issue after turning on the 'Password Protected Attachments' feature. The user is unable to enter the password to release the attachment from HEC. Please refer to the screenshot below. However, this email and attachment are more than 14 days old. I am not sure if this is the reason why the user cannot release it. If so, how can the admin release this attachment to the user?</SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_1.png" style="width: 902px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/20478iA3036222979B09FA/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_1.png" alt="Screenshot_1.png" /></span></P><P>&nbsp;</P> Wed, 12 Apr 2023 02:12:49 GMT JPT 2023-04-12T02:12:49Z https://community.checkpoint.com/t5/Email-and-Collaboration/Password-Protected-Attachments-issue/m-p/177892#M479 <P>Hi Team,</P><P><SPAN>I encountered an issue after turning on the 'Password Protected Attachments' feature. The user is unable to enter the password to release the attachment from HEC. Please refer to the screenshot below. However, this email and attachment are more than 14 days old. I am not sure if this is the reason why the user cannot release it. If so, how can the admin release this attachment to the user?</SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_1.png" style="width: 902px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/20478iA3036222979B09FA/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_1.png" alt="Screenshot_1.png" /></span></P><P>&nbsp;</P> Wed, 12 Apr 2023 02:12:49 GMT https://community.checkpoint.com/t5/Email-and-Collaboration/Password-Protected-Attachments-issue/m-p/177892#M479 JPT 2023-04-12T02:12:49Z https://community.checkpoint.com/t5/Email-and-Collaboration/Password-Protected-Attachments-issue/m-p/177895#M480 <P>Are you having an experience that differs from that stated in the corresponding section of the admin guide?</P> <P><A href="https://sc1.checkpoint.com/documents/Harmony_Email_and_Collaboration/Topics-Harmony-Email-Collaboration-Admin-Guide/Email-Protection/Config-Email-Policy/password-protected-attachments-workflow.htm" target="_blank" rel="noopener">https://sc1.checkpoint.com/documents/Harmony_Email_and_Collaboration/Topics-Harmony-Email-Collaboration-Admin-Guide/Email-Protection/Config-Email-Policy/password-protected-attachments-workflow.htm</A></P> <P>&nbsp;</P> Wed, 12 Apr 2023 04:09:07 GMT https://community.checkpoint.com/t5/Email-and-Collaboration/Password-Protected-Attachments-issue/m-p/177895#M480 Chris_Atkinson 2023-04-12T04:09:07Z