Harmony and Email Collaboration

arvindteemul1 — Tue, 14 Feb 2023 13:05:53 GMT

Hi Mates,

In Harmony and Email Collaboration the Dedicated Quarantine Mailbox is for e.g. arvind@abc.com

Quarantine mailbox backup is checked.

Restore requests approver email is arvind@xyz.com.

Should skip user quarantine notification is unchecked.

At one point the client (admin) was receiving email alerts for restore requests, phishing, malware and blocked.............................................. recently, the admin stopped receiving restore requests............ but all other alerts are being received............................................. anyone know for certain, if the "Restore Request Approver" email must be the same as the configured domain i.e. arvind@abc.com or alternatively, what do I need to do to get the admin to start back receiving the restore requests?

Warm regards,

Re: Harmony and Email Collaboration

Chris_Atkinson — Tue, 14 Feb 2023 15:10:15 GMT

Whilst it makes sense to me to be a member of the same domain, the documentation isn't explicit about this requirement.

Since it has ceased working only recently for you I would suggest investigating further with the assistance of TAC.

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Harmony and Email Collaboration

Re: Harmony and Email Collaboration