topic Re: Harmony Email and Office License in Email and Collaboration

Harmony Email and Office License

An2389 — Fri, 02 Jul 2021 16:25:47 GMT

I was hoping that someone can help me with a problem, I want to remove a license that has a user on an Office 365 in my Harmony Email and Office, but I don’t see where that is. To get this license returned to the license pool.

Re: Harmony Email and Office License

Ruan_Kotze — Sat, 03 Jul 2021 20:42:39 GMT

Are you logged in with an Admin account - you should have a Licenses option as per screenshot.

Re: Harmony Email and Office License

the_rock — Sun, 04 Jul 2021 03:22:24 GMT

I would check with Account services...sorry. never been a licensing guru : (

Re: Harmony Email and Office License

An2389 — Tue, 06 Jul 2021 19:43:34 GMT

Yes, I’m logged in with an Admin account.

Re: Harmony Email and Office License

taladrovs — Tue, 13 Jul 2021 15:43:23 GMT

Hi,

I have the same problem. ¿Any updates?

Re: Harmony Email and Office License

the_rock — Tue, 13 Jul 2021 16:39:28 GMT

Did you ever check with Account services?

Re: Harmony Email and Office License

An2389 — Wed, 14 Jul 2021 16:21:17 GMT

Hi,
The problem could be if you don’t access as an Admin, I did and still have the problem, so I create a technical service request, and they are still looking into the problem.

Re: Harmony Email and Office License

Fzahinos — Thu, 22 Jul 2021 11:27:32 GMT

Hi, any feedback from technical support? We would like to manage the licenses as well, but the License option is not available in our portal 😞

Re: Harmony Email and Office License

An2389 — Thu, 22 Jul 2021 15:14:02 GMT

Once a paid license with a commercial contract, you need to see if the configuration of Office 365 Exchange and look if it's a group or all organization - if is selected all organization, the license button will not appear and will apply to all email in the organization. If you selected groups, the license button will appear, and you then can exclude emails from licenses.

'Manage license assignment with a commercial contract'

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk145672&partition=Advanced&product=CloudGuard

- If you select Specific Group:

Create a group in Office 365 or G Suite containing the user mailboxes and/or groups of user mailboxes you wish to protect with CloudGuard SaaS.

Then, in the pop-up, select the option Specific Group and enter the name of the group you created (only one group name may be entered). Only user mailboxes included in that group will be scanned by CloudGuard SaaS.

If the group selected contains more than 500 user mailboxes, CloudGuard SaaS will assign licenses alphabetically (based on the Display Name in Office 365) within the group.

When you select a group, there you can only select 1 group, so when you select a group be sure that there are all the users that you want them to have licenses.