topic enabling 'accounting' breaks logging in Firewall and Security Management https://community.checkpoint.com/t5/Firewall-and-Security-Management/enabling-accounting-breaks-logging/m-p/12184#M99498 <HTML><HEAD></HEAD><BODY><P>For most policies I enabled the standard 'Log' option. For the policies that bring users to the Internet, I select 'Detailed' logs and enable 'Accounting'. Each time I do this the log viewer stops displaying any logs. It just kind of hangs. I need detailed logs and accounting to generate&nbsp;in depth&nbsp;user activity reports. The logging box is beefy enough and should be able to handle this. Anyone else experience anything similar ? Thanks. </P></BODY></HTML> Fri, 17 Nov 2017 19:55:00 GMT Justin_Hickey 2017-11-17T19:55:00Z enabling 'accounting' breaks logging https://community.checkpoint.com/t5/Firewall-and-Security-Management/enabling-accounting-breaks-logging/m-p/12184#M99498 <HTML><HEAD></HEAD><BODY><P>For most policies I enabled the standard 'Log' option. For the policies that bring users to the Internet, I select 'Detailed' logs and enable 'Accounting'. Each time I do this the log viewer stops displaying any logs. It just kind of hangs. I need detailed logs and accounting to generate&nbsp;in depth&nbsp;user activity reports. The logging box is beefy enough and should be able to handle this. Anyone else experience anything similar ? Thanks. </P></BODY></HTML> Fri, 17 Nov 2017 19:55:00 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/enabling-accounting-breaks-logging/m-p/12184#M99498 Justin_Hickey 2017-11-17T19:55:00Z Re: enabling 'accounting' breaks logging https://community.checkpoint.com/t5/Firewall-and-Security-Management/enabling-accounting-breaks-logging/m-p/12185#M99499 <HTML><HEAD></HEAD><BODY><P>Just to make sure it's not a connectivity issue, have you done a tcpdump or similar to validate connectivity?</P><P>Your SmartConsole client needs connectivity on ports 443, 18190 and 19009.</P><P>Also, have you engaged with the TAC?</P><P>Possible this is a bug or similar they may need to troubleshoot.</P><P><A class="link-titled" href="http://www.checkpoint.com/support-services/contact-support/index.html" title="http://www.checkpoint.com/support-services/contact-support/index.html">Contact Support | Check Point Software</A>&nbsp;</P></BODY></HTML> Fri, 17 Nov 2017 23:57:32 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/enabling-accounting-breaks-logging/m-p/12185#M99499 PhoneBoy 2017-11-17T23:57:32Z Re: enabling 'accounting' breaks logging https://community.checkpoint.com/t5/Firewall-and-Security-Management/enabling-accounting-breaks-logging/m-p/12186#M99500 <HTML><HEAD></HEAD><BODY><P>Hi Justin,</P><P>We tried to reproduce the issue you described here in CheckPoint&nbsp;with no success,</P><P>Yet again, I would like to keep and investigate it and understand the root cause.</P><P>Let's take it offline <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://community.checkpoint.com/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P><P></P><P>Ido Shoshana</P><P><A href="mailto:idosh@checkpoint.com">idosh@checkpoint.com</A></P></BODY></HTML> Sun, 19 Nov 2017 09:45:56 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/enabling-accounting-breaks-logging/m-p/12186#M99500 Ido_Shoshana 2017-11-19T09:45:56Z