topic Re: connection cannot be initiated, please make sure in Firewall and Security Management

Cannot Connect with SmartConsole to R77.30 or Earlier Management

Dirk_Casomo — Sat, 10 Feb 2018 14:01:12 GMT

Why is it my newly installed checkpointR77.iso in vmware have errorr when connecting using R77 smartconsole in windows server2012 ? the server can ping and access the web UI of both gaia gateway FW and gaia management FW.

Re: connection cannot be initiated, please make sure

PhoneBoy — Sat, 10 Feb 2018 22:36:50 GMT

Known issue for all fresh installs of R77.30 prior to Take 143 and lower after January 24th 2018.

Connectivity between SmartDashboard / SmartDomain Manager and Security Management / Multi-Domain Management Server R77.3…

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Sun, 11 Feb 2018 02:10:53 GMT

ive tried option

1. Choose 'Certificate Authority' option

2. Press 'y' to initialize the CA

then after there is instruction to run pidof cpca, iver tried not in expert

mode its invalid command, then i tried in expert nothing happens still

cannot be intiated.

On Sun, Feb 11, 2018 at 6:37 AM, Dameon Welch Abernathy <

Re: connection cannot be initiated, please make sure

PhoneBoy — Sun, 11 Feb 2018 08:36:05 GMT

The problem is that by default the CA sets the expiration date to 20 years in the future.

That date is beyond what can be stored by the Unix epoch, which is why you cannot reinitialize the CA.

Which means you either need to:

1. Get the appropriate hotfix from TAC

2. Use a version unaffected by this issue (R77.30 with JHF 143 and above or R80.10)

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Tue, 06 Mar 2018 23:12:09 GMT

this is a fresh install from the R77.30 iso in my vmware, with trial license...can i still be able to download the JHF to solve the problem?

Re: connection cannot be initiated, please make sure

PhoneBoy — Tue, 06 Mar 2018 23:41:50 GMT

You should be able to retrieve the latest Jumbo Hotfix from CPUSE prior to completing the First Time Wizard.

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Tue, 06 Mar 2018 23:54:02 GMT

i have already configured default gateway, dns 4.2.2.2 and the firewall can ping the dns, is there anything i miss?

Re: connection cannot be initiated, please make sure

PhoneBoy — Wed, 07 Mar 2018 01:16:04 GMT

Check to see if you can reach the cloud servers using sk83520

How to verify that Security Gateway and/or Security Management Server can access Check Point servers?

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Sat, 10 Mar 2018 16:03:25 GMT

this is the output, what does it mean?

Re: connection cannot be initiated, please make sure

PhoneBoy — Sun, 11 Mar 2018 06:26:18 GMT

It would be helpful to see the output of all the commands, not just the last one (which looks successful).

The one previous to the one with Sigcheck looks like it might be interesting to check.

Or we can skip the troubleshooting and you can just download the offline version of the latest jumbo hotfix.

Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Sun, 11 Mar 2018 12:16:38 GMT

is there a way for me to download the horfix so that i can resolve this error, this is a fresh install GAIA R77.30... but the smartdashboard fail to connect..

Re: connection cannot be initiated, please make sure

PhoneBoy — Sun, 11 Mar 2018 18:33:11 GMT

Anyone who has a support agreement in place should be able to download the file.

If you do and you're seeing this, please check with Account Services: Contact Support | Check Point Software

It also appears that we've now included the relevant fix in the R77.30 images available on UserCenter.

Effective February 26th 2018, the fix for this issue is included in R77.30 Gaia and Windows images.
For more information see Check Point R77.30.

You may be able to obtain temporary authorization to download these files by working with your account team.

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Sun, 11 Mar 2018 23:53:02 GMT

so that means if i dont have access to that link(my account is not capable) i dont have chance to fix this issue?

Re: connection cannot be initiated, please make sure

PhoneBoy — Mon, 12 Mar 2018 00:16:07 GMT

Unfortunately, most bugfixes and software releases are only available to those who are covered by an active Support agreement.

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Tue, 13 Mar 2018 10:55:33 GMT

how to register that can download the hotfix, my customer has a licensed

device, how to know if he can avail to download?

On Mar 12, 2018 8:16 AM, "Dameon Welch Abernathy" <donotreply@checkpoint.com>

Re: connection cannot be initiated, please make sure

PhoneBoy — Tue, 13 Mar 2018 13:53:15 GMT

If the customer has a support agreement, they can can add you as a contact for their User Center account.

This would allow you to download the file.

Account Services should be able to verify entitlement: Contact Support | Check Point Software

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Tue, 13 Mar 2018 23:18:22 GMT

they are askin me how can they register, cuz he already made an account but

still cannot download anything. his accoun is just the same as me, how to

make an account is there a link where to key in the serial number or

whatsoever?

On Mar 13, 2018 9:54 PM, "Dameon Welch Abernathy" <donotreply@checkpoint.com>

Re: connection cannot be initiated, please make sure

PhoneBoy — Tue, 13 Mar 2018 23:41:04 GMT

Account Services can assist you with these issues.

Contact Support | Check Point Software

Re: connection cannot be initiated, please make sure

PhoneBoy — Thu, 15 Mar 2018 00:46:27 GMT

If you still can't get the hotfix for this, another option is to set the system date to something before 24th January 2018 prior to running the First Time Wizard.

This should allow the creation of the Internal CA to succeed and resolve the issue you are experiencing.

Afterwards, you can reset the system time to the current time.

However, I strongly recommend resolving your entitlement issues so you can download the proper hotfix for this and others you may need.

Re: connection cannot be initiated, please make sure

Dirk_Casomo — Thu, 15 Mar 2018 23:19:45 GMT

thank you i will try that one

On Mar 15, 2018 8:47 AM, "Dameon Welch Abernathy" <donotreply@checkpoint.com>