topic Re: Upgrade from R77.30 to R80.10 failed during import process in Firewall and Security Management

Upgrade from R77.30 to R80.10 failed during import process

Ayaz_Ahmad — Fri, 23 Feb 2018 12:39:27 GMT

Hi,

I am trying to upgrade our R77.30 management server to R80.10 using CPUSE.

The OS upgrades fine and then when importing the database, it fails with "Failed during import process".

I have tired this fix sk118795 but still no help.

I have attached the log file which was generated after the update failure.

In the log file I can see the following error:

[2018-02-22 - 18:23:37][3703 4157531920]:cannot find migrate log path.
[2018-02-22 - 19:18:34][3703 4157531920]:Failed on importing management configuration database to Destination
[2018-02-22 - 19:18:34][3703 4157531920]:------ Reverting Back: ------

Can someone help please.

Re: Upgrade from R77.30 to R80.10 failed during import process

AlekseiShelepov — Fri, 23 Feb 2018 13:23:40 GMT

I see something that might be helpful in this situation...

Re: Upgrade from R77.30 to R80.10 failed during import process

Vincent_Bacher — Fri, 23 Feb 2018 15:12:08 GMT

I think you may also have a look at the CPUSe logs

/opt/CPInstLog/DeploymentAgent.log.*

Re: Upgrade from R77.30 to R80.10 failed during import process

Kaspars_Zibarts — Fri, 23 Feb 2018 15:40:17 GMT

Silly thought, but how's the disk space on the machine? There's lots to add during upgrade..?

Re: Upgrade from R77.30 to R80.10 failed during import process

Ayaz_Ahmad — Fri, 23 Feb 2018 17:31:08 GMT

Hi Thanks for the responses.

There is enough space on the machine. There isn't anything useful i can find in the deployment logs.

Re: Upgrade from R77.30 to R80.10 failed during import process

Vincent_Bacher — Fri, 23 Feb 2018 17:49:03 GMT

Then I'd suggest creating a sr at CP usercenter.

Re: Upgrade from R77.30 to R80.10 failed during import process

Ayaz_Ahmad — Fri, 23 Feb 2018 17:54:51 GMT

I can't do that until next week so thought i would see if anyone else had any suggestions.

Re: Upgrade from R77.30 to R80.10 failed during import process

Prabulingam_N1 — Sat, 24 Feb 2018 12:17:18 GMT

Hi Ayaz,

Can you attach this file.

/opt/CPshrd-R80/log/migrate-2018.02.22_15.51.59.log

Regards, Prabulingam.N

Re: Upgrade from R77.30 to R80.10 failed during import process

Herold — Tue, 24 Apr 2018 13:16:58 GMT

Hi Ayaz,

I faced the same issue recently and looking for solution. Was your problem fixed?

Regards,

Herold

Re: Upgrade from R77.30 to R80.10 failed during import process

G_W_Albrecht — Thu, 26 Apr 2018 13:29:10 GMT

I just wonder about the used step: "when importing the database" - upgrading a R77.30 SMS using CPUSE should not need it... Consulting the Installation and Upgrade Guide R80.10 p.64 we read:

Upgrades from R77.x to R80.10 are supported with:
- CPUSE - In-place upgrade of the Security Management Server.
- Advanced migration ("Advanced Upgrade with Database Migration" on page 82) - Export of the database from the source R77.x Security Management Server and import to the target 80.10 Security Management Server

Re: Upgrade from R77.30 to R80.10 failed during import process

MikeB — Mon, 10 Jun 2019 17:22:54 GMT

Hi @Ayaz_Ahmad, we are struggling with a similar problem (just upgrade from R80.10 to R80.30) Could you tell us if your problem was solved?

Re: Upgrade from R77.30 to R80.10 failed during import process

Ayaz_Ahmad — Tue, 11 Jun 2019 07:34:29 GMT

Hi @MikeB , unfortuantely this was not resolved. We are currently replacing the firewalls so no need to upgrade.

Re: Upgrade from R77.30 to R80.10 failed during import process

Tal_Paz-Fridman — Tue, 11 Jun 2019 11:43:18 GMT

Hi Miguel,

I would like to try and assist you with the upgrade failure:

Can you share additional information:

1) Path is R80.10 to R80.30, correct?

2) Configuration - Security Management Server or Multi-Domain?

3) Can you send a zipped file of the /opt/CPInstLog?

You are welcome to contact me directly at tfridman@checkpoint.com

Best wishes

Tal

Re: Upgrade from R77.30 to R80.10 failed during import process

MikeB — Tue, 11 Jun 2019 17:10:37 GMT

Thank you for your response and intention to help us Tal_Paz-Fridman. I will send you an email shortly

Re: Upgrade from R77.30 to R80.10 failed during import process

Kaloyan_Kirchev — Mon, 09 Mar 2020 18:09:42 GMT

Hello,

A customer have the same problem. We are trying to upgrade Smart 1 405(which is only SMS) R80.10 to R80.30.

Absolutely the same issue. Two A/S FWs are 4600 appliances(8GB RAM) now with 80.10 they also should be upgraded after management.

BUT till now without any success. 😞