topic Re: SmartEvent email notifications in Firewall and Security Management

SmartEvent email notifications

Alexander_Lario — Tue, 13 Mar 2018 07:24:10 GMT

I need to configure email notification when critical event is appeared in logs. An email alert must send to administrator mail box when certain IPS protection is appeared in logs. I configuring SmartEvent for this task. An email alert is added in "Objects" -> "Automatic Reactions". Now i configured an alert for certain Firewall blade log (when someone tryng to get access to port 443 of certain IP external IP address, screenshot in attach) and this alert is working.
I configured an alert for Action: Detect (IPS blade) but there is no result (screenshot in attach).

There is default entry in "Global Exclusions" (screenshot in attach).
When this record is disabled, notifications about different events that I do not need are sends to my email address.

Re: SmartEvent email notifications

PhoneBoy — Tue, 13 Mar 2018 14:07:26 GMT

FYI you can insert graphics inline (not as attachments).

Makes it easier to follow.

First off can you confirm version/jumbo hotfix level?

Looks like R80.10 from screenshots.

Also, when you make said changes, did you push the Event policy?

This is required anytime changes are made.

I assume the default exclusion is there for a reason.

Re: SmartEvent email notifications

Alexander_Lario — Tue, 13 Mar 2018 14:19:57 GMT

Thank you for your answer.

Smart Event 80.10 jumbo hotfix Take 70

Security Management Server 80.10 jumbo hotfix Take 42.

Yes, i install policy on Smart Event after make changes.

Yes, i returned default exclusions to the initial state.

Re: SmartEvent email notifications

PhoneBoy — Tue, 13 Mar 2018 23:31:02 GMT

Can you show a log or two that should have matched this?

(Feel free to mask sensitive data)

Re: SmartEvent email notifications

Alexander_Lario — Wed, 14 Mar 2018 07:38:41 GMT

Example notificatinon:

Re: SmartEvent email notifications

PhoneBoy — Fri, 16 Mar 2018 22:33:23 GMT

I recommend having TAC take a look at this, because that should catch it.

Contact Support | Check Point Software

Re: SmartEvent email notifications

Hugo_vd_Kooij — Mon, 19 Mar 2018 09:33:23 GMT

2 things I would like to add here.

Make sure you use the latest Jumbo Hotfix for Smart Event. There is so much more fixed that is not explicitly listed in the fix list. (I had too many TAC cases on SmartEvent 😉
Be aware that if email delivery becomes a problem it will result in some additional issues on SmartEvent. So make sure you don't have a spam filter getting in the way. (Valueable lesson from said TAC cases.)