topic Re: Checkpoint Gateways are not sending the logs to Checkpoint management server in Firewall and Security Management

Checkpoint Gateways are not sending the logs to Checkpoint management server

rajesh_s — Thu, 29 Mar 2018 14:36:49 GMT

Hi All,

We are using Checkpoint R77.30 firewall, Gateways are not sending the logs to Checkpoint management server, Is anyone has similar issue?.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

AlekseiShelepov — Thu, 29 Mar 2018 14:48:50 GMT

I think I have the same issue. My coffee machine at home doesn't want to make cappuchino sometimes. Maybe you know the reason for that?

Information, details about the setup, logs, configs and settings, your actions and tests? Nobody will be able to help you without some basic input information.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Thomas_Allen — Thu, 29 Mar 2018 14:50:24 GMT

I had this happen when my management server died, and was off line for a couple of days while I rebuilt the RMA unit. I called support, and there is a way to go into each gateway and jog its memory. However, the simpler way was to do a policy push to each gateway/cluster that the management server managed.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

HeikoAnkenbrand — Tue, 03 Nov 2020 16:45:21 GMT

Hi,

- check management interface in GAIA GUI

- add no NAT rule from GW to Management

- add log rule (from GW to Management)

- check log port on Management ( netstat -na | grep 257)

- do you see log trafffic (tcpdump -i <ethx> port 257)

- check drops (fw ctl zdebug drop | grep 257)

- check log server in global properties

- check on GW the masters.cf file - the log server should be entered here

- see SK Troubleshooting Check Point logging issues when Security Management Server / Log Server is not receiving logs from Secur…

Otherwise open a Check Point case.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Kaspars_Zibarts — Thu, 29 Mar 2018 18:49:55 GMT

One more tip, if your log server is separate from Mgmt then install database and then push policy.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Renjith_M_P — Mon, 03 Feb 2020 05:41:44 GMT

in addition to tips provided by Heiko Ankenbrand, check free space in your log server, if not create sufficient space. most of the cases below procedure saved my day.

create a dummy Mgmt server Object with different IP in the Dashboard as a temp log server (Dummy_mgmt)
From the Logs option under Cluster or gateway properties , untag the Management Server from the logger and add a temp_log (Dummy_mgmt)) server object
Installed the Database & pushed the policy.
Post that we have to revert back the changes and again installed DB & pushed the policy to the gateway. ( means untag current temp_log object and select original management or log server)
check "netstat -na | grep 257" to verify port status. it should be in established state

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Tom_Coussement — Fri, 30 Mar 2018 08:30:48 GMT

See sk38848, sk40090, sk108707 & sk66381

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

HeikoAnkenbrand — Fri, 30 Mar 2018 12:09:57 GMT

I like the idea but a dummy log server on the same IP can lead to problems. The problem is that the dummy and the original log server want to share port 257. There may be problems here.

Regards

Heiko

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

HeikoAnkenbrand — Fri, 30 Mar 2018 12:12:01 GMT

If all these tips don't help, I'd open a ticket.

Regards,

Heiko

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Renjith_M_P — Fri, 30 Mar 2018 12:17:25 GMT

any non conflicting IP would work

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Gaurav_Pandya — Sat, 31 Mar 2018 09:22:27 GMT

Hi Rajesh,

Heiko has provided nice steps to troubleshoot this issue. After going through all this steps, definitely you will come to conclusion.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

rajesh_s — Fri, 08 Jun 2018 14:54:22 GMT

Hi All,

Finally issue has resolved, Thank you all for your help in fixing the issue.

Spacial thanks to Mr. "Aleksei Shelepov" for His great Suggestion

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Ilmo_Anttonen — Fri, 14 Sep 2018 06:15:25 GMT

You can add, make sure the Mgmt machine's main IP (object global properties) is on the same network as the GW. It doesn't seem to matter if the policies reach the GW when you push and both machines have the correct interface set to Mgmt. Unless the displayed IP matches it doesn't seem to work.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Sunny_Leung — Thu, 11 Oct 2018 06:06:39 GMT

Hi,

how did you resolve the issue ? I had similar issue after upgrade to R80.10, and one of R77.30 SMS suddenly failed to receive log. Tried Reboot, reset SIC, log switch , but just not work (also try script to drop monitoring dB using the script in sk for 80.10).

R77.30 mgmt : no log

R80.10 mgmt; no log , no status , but can see the standby mgmt status

Sunny

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

rajesh_s — Thu, 11 Oct 2018 13:53:17 GMT

Log file was corrupted, I created the new log file and moved old logs to new log file, It worked.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk38848#Check%20the%20'Log%20Servers'%20settings

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

Sunny_Leung — Fri, 12 Oct 2018 10:25:51 GMT

Hi,

I tried this solution, but not works, then i simply disable the "log" option in mgmt object's property, install policy, and then enable the option, and install policy again, then logging resumed.

the above works for the r77.30 mgmt and gateway

for my R80.10 mgmt and r77.30, after i install policy to one vs, the mgmt can receive log from all gateway. but still not be able to see gateways' status.

Sunny

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

phlrnnr — Fri, 20 Sep 2019 05:06:26 GMT

I ran into this just now after an upgrade. The new firewall didn't appear to be sending logs. However, it was sending them, just with the wrong timestamp, so the log server processed them with the incorrect time. I had to restart the NTP process on the gateway, and then things synced and the logs showed up in the proper place.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

entsupport — Thu, 07 Nov 2019 15:52:20 GMT

We are using R80.10 management server . In between we are observings logs are stopped getting forwarded to management server. At the same time we have observed the error in logger the corelation unit cant connect to one of its log servers. No need to stop the job.

We checked the connectivity and it was fine. However not able to telnet on port 257 from gateway to management server.

Can anyone please help to reaolve this issue?

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

entsupport — Wed, 22 Jan 2020 10:35:47 GMT

Hello Team,

Can anyone please help to resolve this issue? We are frequently facing this issue.

Re: Checkpoint Gateways are not sending the logs to Checkpoint management server

ute — Fri, 24 Jan 2020 06:02:27 GMT

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