topic Re: Error loading tab in Firewall and Security Management

Error loading tab

Vincent_Bacher — Fri, 03 Aug 2018 08:31:34 GMT

Hello Mates,

b4 opening a tac case, just want to check if anybody has any helpful hints regarding my SmartConsole issue

I have a windows VM running in a DMZ of a customers environment (R80.10 sms)
In Logs & Monitor I have one open tab showing SmartLog. So far so good.

When trying to open another tab, i am always running into an error.

or sometimes

When debugging SmartConsole, i see error messages like this:

[1] [03 Aug 2018 10:19:06,028] (ERROR) SmartViewWrapper.View.SmartViewControl - Error loading page:https://<IP OF SMS>/smartview/embedded/#token=WWVDa0JDRXRabFlQSkRMZ1dzMU1kcktQcXR6MllYMlBka0lQWG9YYjNrWQ==&view-id=00000000-0000-0000-0000-A69BF720DA43&locale=en-US&publish=7a0e7c38-2ecd-4115-98bc-6c2de4b4539e, msg:TimeOut, An operation timed out.
[1] [03 Aug 2018 10:19:06,283] (ERROR) SmartViewWrapper.View.SmartViewControl - Error loading page:https://<IP OF SMS>/smartview/embedded/#token=WWVDa0JDRXRabFlQSkRMZ1dzMU1kcktQcXR6MllYMlBka0lQWG9YYjNrWQ==&view-id=00000000-0000-0000-0000-A69BF720DA43&locale=en-US&publish=7a0e7c38-2ecd-4115-98bc-6c2de4b4539e, msg:TimeOut, An operation timed out.

Running "fw ctl zdebug + drop" on the gateway between client ant SMS i see no drops regarding communication between SmartConsole client and SMS.

Any idea or hint what to do next?

Cheers
Vincent

Re: Error loading tab

Paul_Chamberlai — Fri, 03 Aug 2018 10:58:48 GMT

what version are you using?

Check_Point_R80.10_T421_SmartConsole_Windows.exe is available.

you will be able to see it in the CPUSE Webui if you have internet access to your manager.

Re: Error loading tab

Vincent_Bacher — Fri, 03 Aug 2018 15:33:09 GMT

Oh, forgot to mention. Will add the version on Monday.

Re: Error loading tab

Vincent_Bacher — Tue, 07 Aug 2018 05:21:12 GMT

Hm. i hav Build number 991140042

not sure if this is the version mentioned by you. Will download the most recent release from uc and will check build number and if it's working better.

Re: Error loading tab

Vincent_Bacher — Tue, 07 Aug 2018 07:56:10 GMT

now 991140056. same here

Re: Error loading tab

Paul_Chamberlai — Tue, 07 Aug 2018 11:25:08 GMT

follow sk112334 and log the TAC mate, if you cant fix it

Re: Error loading tab

Vincent_Bacher — Tue, 07 Aug 2018 13:13:29 GMT

Well, will log TAC tomorrow, we'll see

Re: Error loading tab

Shira — Thu, 04 Aug 2022 08:34:18 GMT

Hi Vincent,

What's the solution?

WR,

Shria

Re: Error loading tab

Chris_Atkinson — Thu, 04 Aug 2022 08:38:53 GMT

If you're on R80.10 you should upgrade to a supported release.