topic Re: Installtion Issue on Policy in Firewall and Security Management

Installtion Issue on Policy

Alexander_Baue1 — Tue, 28 Aug 2018 17:42:00 GMT

Hello together
On an Installation I have the following Issue that I can not Change the Action on the Rule.
It just not visible, a new Installation of all Component mades no differenz .

On some other Installtion it was no Problem on the same Enviorment.

Enviorment is running on VMware Workstation, Lab Enviorment.

Re: Installtion Issue on Policy

PhoneBoy — Tue, 28 Aug 2018 23:02:27 GMT

Seems similar to: Re: Cant select action in FW policy‌

Re: Installtion Issue on Policy

G_W_Albrecht — Wed, 29 Aug 2018 07:27:34 GMT

Which version are you using, which jkumbo and which Dashboard build ?

Re: Installtion Issue on Policy

_Val_ — Wed, 29 Aug 2018 08:01:16 GMT

some screenshot would be useful here, I guess

Re: Installtion Issue on Policy

Alexander_Baue1 — Wed, 29 Aug 2018 13:57:17 GMT

As requested

Re: Installtion Issue on Policy

Alexander_Baue1 — Wed, 29 Aug 2018 14:02:24 GMT

Hello Version R80.10 (991140005) everthing are on different VMs, just a Lab. From Time to Time I make a new Installtion the some times I have this Issue and sometimes not ? No change of Seetings of the VM or CP Firewall and MGRT Station.

Re: Installtion Issue on Policy

G_W_Albrecht — Wed, 29 Aug 2018 14:29:53 GMT

sk116580 ?

Re: Installtion Issue on Policy

Alexander_Baue1 — Wed, 29 Aug 2018 14:40:37 GMT

Sorry don't understand what you mean, I try now to install the SmartConsole with Jumbo_HF_B056_win.

Re: Installtion Issue on Policy

Alexander_Baue1 — Wed, 29 Aug 2018 17:26:43 GMT

Sorry the Issue still exist, even with sk116580 . Why did you mark the as correct ?

Re: Installtion Issue on Policy

Tomer_Sole — Wed, 29 Aug 2018 17:37:09 GMT

Sorry, my point was we really really want to fix this UI bug, we've been looking for users that ran into that because unfortunately we couldn't reproduce this, and our best way to solve it would be through Support Tickets. If you like, you can share the ticket number with me privately.

Re: Installtion Issue on Policy

Alexander_Baue1 — Wed, 29 Aug 2018 19:05:12 GMT

Hello Tommer Sole
I use a Trial Version don't think that i get Support for that. Myself can not reproduce this Issue as well because sometime ist exist or not. Try different Version of Client OS, and 2012 R2 with Java and Flash Player and without
Even with the Check_Point_SmartConsole_R80_10_jumbo_HF_B056_Win, doesn't fix.
I reduce the Display Seetings and Text Scale as well to 100 % , next step will be a Upate of me Driver for VM and Grafic Card.

Thanks for Help anyway.

Re: Installtion Issue on Policy

JozkoMrkvicka — Wed, 29 Aug 2018 21:11:19 GMT

Are you running Standalone deployment?

What is RAM configuration on management station ?

Re: Installtion Issue on Policy

Alexander_Baue1 — Thu, 30 Aug 2018 16:29:24 GMT

Hi Tommer Sole
I just install Release 8.20, without any Issue, because Time is running out.
I am not sure if the Issue are on the Smartconsole of the Client ?
Many thnks for help.