topic Re: Create Service Request from R80.10 dashboard in Firewall and Security Management

Create Service Request from R80.10 dashboard

Jessica_Han — Thu, 20 Dec 2018 15:03:15 GMT

I received the error message when I was trying to create a Service ticket from dashboard. Checkpoint support switched the ticket between shifts but still not resolved. Does anyone has the same issue out there? I actually had the same issue at my old R77.30.

Thanks,

Jessica Han

Re: Create Service Request from R80.10 dashboard

Vladimir — Thu, 20 Dec 2018 17:19:49 GMT

I had similar experience recently in R80.20 environment.

Re: Create Service Request from R80.10 dashboard

Jessica_Han — Thu, 20 Dec 2018 18:33:39 GMT

Thanks Vladimir.

Just realized that the screenshot I pasted was gone, the error message is "SmartConsole must connect to the Internet to open a service request. Check your Internet connection".

Checkpoint Support responded me that he failed this action in his lab as well. He said this is a known internal issue and they are working on it. I am curious how SK97748 has been there since 2013 and updated in 2017 for R80.10 if this is a known issue.

Re: Create Service Request from R80.10 dashboard

Vladimir — Thu, 20 Dec 2018 19:10:05 GMT

I am in a complete agreement with you on this one.

It seems that this functionality is there to streamline, not hamper, user experience and is pretty fundamental.

Someone from CP should take a note of it and make sure that it works in all major and minor releases and is not broken by HFAs.