topic Re: Smartview stuck as loading smartview.. in R80.20 in Firewall and Security Management

Smartview stuck as loading smartview.. in R80.20

Bishal_Upadhyay — Mon, 04 Feb 2019 11:03:13 GMT

Smartview is not working in new tab of Logs, also it is not loading with https://<Mgmt IP>/smartview.

The warning appears which is attached herewith.

We are running distributed architecture with firewalls on high availability and running Gaia OS R80.20.

We tried disabling and enabling Smart Event blades on Mgmt. Also tried evstop and evstart; and also $RTDIR/scripts/stopSmartView and $RTDIR/scripts/startSmartView

Re: Smartview stuck as loading smartview.. in R80.20

Bishal_Upadhyay — Thu, 07 Feb 2019 04:13:50 GMT

Hi everyone,

Upgraded management server to its latest hotfix, but the issue persists.

Has anyone faced this problem before? Please suggest.

Re: Smartview stuck as loading smartview.. in R80.20

PhoneBoy — Fri, 08 Feb 2019 22:27:43 GMT

How many cores is your management server?

How much RAM?

Generally recommend at least 4 cores and 16gb of RAM for optimal performance.

Otherwise, you may want to open a TAC case: How To Open a Case with TAC and/or Account Services‌

Re: Smartview stuck as loading smartview.. in R80.20

Bishal_Upadhyay — Sat, 09 Feb 2019 02:26:34 GMT

We have Smart-1 410 Appliance as Management Server.

Re: Smartview stuck as loading smartview.. in R80.20

Kfir_Dadosh — Mon, 11 Feb 2019 17:42:00 GMT

When trying to access with the browser, which error do you get?

Are you sure there is network connectivity been the client and the server?

Try to both the management server and the SmartEvent server.

Do you have access to the Gaia portal?

Have you changed the Gaia portal to a port different than 443?

Re: Smartview stuck as loading smartview.. in R80.20

Timothy_Hall — Tue, 12 Feb 2019 14:49:36 GMT

That model has 4 cores and 32GB by default, so that should be plenty for SmartView and log indexing. Doesn't look like a resource issue, TAC will probably need to look at it.

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Re: Smartview stuck as loading smartview.. in R80.20

Bishal_Upadhyay — Tue, 12 Feb 2019 14:58:40 GMT

We have access to Gaia WebUI portal of management server, but smartview does not open with browser too.

We did not change the port of Gaia portal.

Re: Smartview stuck as loading smartview.. in R80.20

Kfir_Dadosh — Mon, 18 Feb 2019 09:24:52 GMT

Have you tried the other flows I mentioned?

Would you be available for a short remote session to look at the issue?

Re: Smartview stuck as loading smartview.. in R80.20

Bishal_Upadhyay — Mon, 18 Feb 2019 09:49:17 GMT

Thanks for the concern. Yes, we can manage a remote session.

Re: Smartview stuck as loading smartview.. in R80.20

Kfir_Dadosh — Mon, 18 Feb 2019 09:59:49 GMT

send me the details to my email:

dadosh@checkpoint.com

Re: Smartview stuck as loading smartview.. in R80.20

Bishal_Upadhyay — Mon, 18 Mar 2019 13:06:19 GMT

Hi Dadosh,

Thanks to you and your friend Nadav too for solving this problem.

Actually the problem was httpd2-smartview.conf file being corrupted and it was resolved after replacing this file.

Re: Smartview stuck as loading smartview.. in R80.20

Vladimir — Mon, 18 Mar 2019 13:23:51 GMT

Do you have an explicit rule permitting HTTPS to the management server you are trying to see the SmartView of?

Re: Smartview stuck as loading smartview.. in R80.20

Bishal_Upadhyay — Tue, 19 Mar 2019 08:32:43 GMT

Yes

Re: Smartview stuck as loading smartview.. in R80.20

TravisM — Fri, 15 Nov 2019 15:50:59 GMT

Hello, I am seeing the same issue. Was there an SK published to address this issue by chance? Much appreciated.

Re: Smartview stuck as loading smartview.. in R80.20

Rudy_Dichoso — Tue, 05 May 2020 03:51:49 GMT

Where do we find httpd2-smartview.conf?

Re: Smartview stuck as loading smartview.. in R80.20

Dror_Aharony — Tue, 05 May 2020 06:09:03 GMT

/web/conf/extra/httpd2-smartview.conf

Re: Smartview stuck as loading smartview.. in R80.20

Filippos_Tsikog — Wed, 10 Jun 2020 06:51:04 GMT

Hello Sir, we have the same problem at version R80.30, where can we find the httpd2-smartview.conf file?

Regards

Re: Smartview stuck as loading smartview.. in R80.20

Amir_Senn — Wed, 10 Jun 2020 07:36:42 GMT

As written here, the path is /web/conf/extra/httpd2-smartview.conf , same for R80.30.

I would advise that you do not use this method unless you're sure this is the issue. I would first suggest to install latest JHF.

Re: Smartview stuck as loading smartview.. in R80.20

Filippos_Tsikog — Wed, 10 Jun 2020 07:39:22 GMT

We have installed rhe latest JHF and the problem still exist.

We know the file location, but we need the conf file as we do not have it.

Regards

Re: Smartview stuck as loading smartview.. in R80.20

MartinTzvetanov — Wed, 10 Jun 2020 12:51:00 GMT

This is from our MNG. You also can get it from a fresh installation.

Please change the allowed ip addresses in #START_ACCESS_LIST

# cat /web/conf/extra/httpd2-smartview.conf

LoadModule proxy_module modules/libmod_proxy.so
LoadModule proxy_http_module modules/libmod_proxy_http.so
LoadModule proxy_wstunnel_module modules/libmod_proxy_wstunnel.so

ProxyErrorOverride On

<Location /smartview/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/PUSH/
</Location>

<Location /smartview/embedded/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/embedded/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/embedded/PUSH/
</Location>

<Location /smartview/editor/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/editor/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/editor/PUSH/
</Location>

<Location /smartview/viewer/PUSH/>
ProxyPass ws://127.0.0.1:8082/smartview/viewer/PUSH/
ProxyPassReverse ws://127.0.0.1:8082/smartview/viewer/PUSH/
</Location>

<Location /smartview>
#START_ACCESS_LIST
Require ip x.x.1.0/24 x.x.2.0/24 127.0.0.1
#END_ACCESS_LIST

<LimitExcept HEAD POST GET>
Require all denied
</LimitExcept>

ProxyPass http://127.0.0.1:8082/smartview
ProxyPassReverse http://127.0.0.1:8082/smartview
</Location>

<Location /smartview/pdf/>
Require all denied
</Location>