topic Smartconsole not showing Gateway Status, cluster members and Management Server in Firewall and Security Management

Smartconsole not showing Gateway Status, cluster members and Management Server

Bishal_Upadhyay — Tue, 16 Apr 2019 14:42:01 GMT

Hi Everyone,

At Smartconsole, we are not able to view gateway status, along with cluster members and Management server too. However, it seems only GUI issue since every other logical functions are working properly like cphaprob stat in cli command shows both active and standby members, database installation and policy installation also taking place.

We tried sk112058 but to no avail.

The screenshots are attached herewith.

With Regards,

Bishal

Re: Smartconsole not showing Gateway Status, cluster members and Management Server

Gaurav_Pandya — Tue, 16 Apr 2019 18:26:55 GMT

Hi,

I have same issue for one of the gateway. TAC suggested to Re-establishment of SIC with management. However i have not tried it yet.

Re: Smartconsole not showing Gateway Status, cluster members and Management Server

Bishal_Upadhyay — Thu, 18 Apr 2019 03:42:03 GMT

Hi Gaurav,

Thanks for the reply.

I think we will try it during off-hours on standby member, then on another member.

Will let you know the result.

With Regards,
Bishal

Re: Smartconsole not showing Gateway Status, cluster members and Management Server

biskit — Sun, 09 Jun 2019 10:55:21 GMT

Did you ever get this resolved?

Did re-establishing SIC fix it?

Re: Smartconsole not showing Gateway Status, cluster members and Management Server

Bishal_Upadhyay — Sun, 09 Jun 2019 11:34:39 GMT

Actually I did not try it.
It has been fixed with another step i.e. I took latest migrate export of management server and then restore it again.
That has solved this issue.

Re: Smartconsole not showing Gateway Status, cluster members and Management Server

Bryce_Myers — Sun, 09 Jun 2019 14:07:41 GMT

Is your management server a Multi-Domain server or just managing one domain?
We've seen when a Multi-Domain servers mirror object database doesn't get updated with all the relevant domain level gateways similar to your screenshot.

Re: Smartconsole not showing Gateway Status, cluster members and Management Server

Bishal_Upadhyay — Sun, 09 Jun 2019 15:00:04 GMT

It is not Multi-domain server.

Re: Smartconsole not showing Gateway Status, cluster members and Management Server

sachintekane — Fri, 07 May 2021 12:59:59 GMT

Hi,

I'm also facing same issue where gateway is running on R80.40 and MDS is on R80.30 version. I tried to reset SIC as well but still status showing -machine status is not available in smart console. Even when i added new security into CMA, still it is showing same status.

Is anyone facing similar issue?

Re: Smartconsole not showing Gateway Status, cluster members and Management Server

the_rock — Fri, 07 May 2021 14:21:42 GMT

Bit odd that worked, because if your database on mgmt would have been corrupt in the first place, sounds like all you did was import it onto clean machine and that worked? Strange...glad it did work, but I dont see much logic in it : )