topic Re: R80.30 upgrade fails when admin user is disabled in Firewall and Security Management

R80.30 upgrade fails when admin user is disabled

Constantin_Pop — Thu, 26 Sep 2019 17:38:33 GMT

Hi all,

just a heads-up: I've had about eight R80.30 upgrades failing and found the installer for the new version has a dependency on the "admin" user account.

If this account is disabled the update would fail and if I enable the account and retry it works fine.

Install Failed (Reason: Failed during post install process. Failed to execute: /bin/bash -x /mnt/fcd/post.sh upgrade /mnt/fcd

Re: R80.30 upgrade fails when admin user is disabled

PhoneBoy — Thu, 26 Sep 2019 18:52:59 GMT

Did you do it using the procedure here or a different procedure?
https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk112163&partition=Advanced&product=All%22

Re: R80.30 upgrade fails when admin user is disabled

Constantin_Pop — Thu, 26 Sep 2019 19:12:21 GMT

I don't recall seeing that sk but that's exactly how I normally do it for years now and never had an issue with it and updates until now.
Updated using GAiA clish and CPUSE installer.

Re: R80.30 upgrade fails when admin user is disabled

Arik_Ovtracht — Fri, 27 Sep 2019 08:16:29 GMT

Hi,

Upgrading to certain versions (R80.10, R80.20 and R80.30) indeed requires an active user named 'admin'. It is only required for the upgrade itself, you can later disable/remove it.

We have removed this limitation in R80.40, and it now only applies to clean installation, not to upgrade.

For more information, see sk156633.