topic Identity Awareness' is not responding in Firewall and Security Management

Identity Awareness' is not responding

Greg_Galowitz — Fri, 04 Oct 2019 14:33:08 GMT

I noticed users are being shown in my logs. When I check the Device Stats I am getting this error message.

Warning ('Identity Awareness' is not responding. Verify that 'Identity Awareness' is installed on the gateway. If 'Identity Awareness' should not be installed verify that it is not selected in the Products List of the gateway (SmartDashboard > Security Gateway > General Properties > Software Blades List).)

The blade is turned on and AD is connect.

# adlog a dc
Domain controllers:
Domain Name IP Address Events (last hour) Connection state
============================================================================================================
x.local 192.168.100.X 28 has connection
x.local 192.168.100.X 601 has connection
x.local 192.168.100.X 36 has connection

I am in production right now and cant restart the firewall. How do I restart just Identity Awareness?

Thank you,

Greg

Re: Identity Awareness' is not responding

FedericoMeiners — Fri, 04 Oct 2019 14:58:24 GMT

According to the Daemons page you can only do this via cpstop/cptart. Disabling the blade, pushing policy at enabling it again might do the trick.

Check $FWDIR/log/pepd.elg and $FWDIR/log/pdpd.elg for additional clues also.

Re: Identity Awareness' is not responding

Greg_Galowitz — Fri, 04 Oct 2019 15:25:56 GMT

I opened pdpd.elg.

Unable to open '/dev/fw6v0': No such file or directory
Unable to open '/dev/fw6v0': No such file or directory
Unable to open '/dev/fw6v0': No such file or directory
Unable to open '/dev/fw6v0': No such file or directory
Unable to open '/dev/fw6v0': No such file or directory
Unable to open '/dev/fw6v0': No such file or directory

Is just keeps repeating.

pepd.elg says the same thing.

Re: Identity Awareness' is not responding

Alex- — Fri, 04 Oct 2019 16:57:54 GMT

I've had this issue too when everything seemed to be working with Identity (rulebase, users in logs), it typically happened after a version upgrade or hotfix installation of the SMS. A reboot of the SMS solved the issue.

Re: Identity Awareness' is not responding

Christopher_To — Wed, 18 Mar 2020 14:53:46 GMT

What line(s) would we be looking for in the .elg files?