topic Re: CP Smartconsole loading very slow in Firewall and Security Management

CP Smartconsole loading very slow

CJ2019 — Tue, 08 Oct 2019 12:55:23 GMT

We recently patched our CP mgmt server to latest jumbo hotfix Take 103.

Console access is painfully slow since then.

I can see memory being swapped.

CPMGMT:0]# free -m
total used free shared buff/cache available
Mem: 15911 9011 387 525 6513 5731
Swap: 16527 498 16029

On console memory is at 60%

Also noticed Java process is using 32% memory at all times

3784 admin 39 19 12.105g 4.991g 34576 S 4.7 32.1 332:56.10 java
4216 admin 20 0 178472 62096 11896 S 2.0 0.4 140:01.77 cpsead
3050 admin 20 0 36388 11788 7512 S 1.7 0.1 1:42.86 confd

Anyone experiencing the same problem?

Re: CP Smartconsole loading very slow

G_W_Albrecht — Tue, 08 Oct 2019 14:21:15 GMT

You did try to access SMS using new Build 067 Dashboard with 2-3 different client PCs ?

Re: CP Smartconsole loading very slow

CJ2019 — Tue, 08 Oct 2019 14:30:27 GMT

Tried from multiple Pc's in management Domain. Same problem.
Takes about 7-8 minutes for the smart console to load.
before the Patch it was slow but now its painful.

Re: CP Smartconsole loading very slow

PhoneBoy — Tue, 08 Oct 2019 23:02:55 GMT

Best bet is to open a TAC case so appropriate troubleshooting can be done.

Re: CP Smartconsole loading very slow

Timothy_Hall — Wed, 09 Oct 2019 14:57:41 GMT

That java process using CPU/memory has had its CPU priority lowered/nice'ed to 19, so it is for SOLR indexing and is running with minimum CPU and disk I/O priority. This is normal and probably not related to your SmartConsole slowness issue. You have plenty of free RAM even though there was some swapping at some point. I don't think it is a system resource issue, more probably something going on in the cpm process, anything interesting being written to $FWDIR/log/cpm.elg during a SmartConsole slow load? How does cpm CPU utilization look during a SmartConsole slow load?

Re: CP Smartconsole loading very slow

HeikoAnkenbrand — Wed, 09 Oct 2019 15:18:37 GMT

Hi @CJ2019