topic R80.20 SmartConsole installation error - Error during SmartConsole installation in Firewall and Security Management

R80.20 SmartConsole installation error - Error during SmartConsole installation

Francesco-P — Tue, 12 Nov 2019 17:19:42 GMT

Hi all,

i'm tring to install the new build 81 of smart console for R80.20, after uninstalling the old one, but it fails here:

I tried several time, also after reboot.

If i try to install it from the SmartConsole.exe file in c:\...\AppData\Local\Temp\SmartConsoleWrapper folder, all goes fine and at the end i can open it and connect to the manager.

I think this could be tied to the .NET framework and i'm worried about, if this can cause problems under normal operation activity.

Any suggestions is wellcome

Thanks

Re: R80.20 SmartConsole installation error - Error during SmartConsole installation

PhoneBoy — Wed, 13 Nov 2019 00:09:08 GMT

@Dima_M Any thoughts?

Re: R80.20 SmartConsole installation error - Error during SmartConsole installation

Tal_Paz-Fridman — Wed, 13 Nov 2019 07:14:11 GMT

Try using the solution in sk123152 and see if it helps:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123152

Also from the installation screens it seems like the SmartConsole is using an older installer. Can you state where you downloaded the SmartConsole build from?

Thanks

Tal

Re: R80.20 SmartConsole installation error - Error during SmartConsole installation

Dima_M — Wed, 13 Nov 2019 07:30:43 GMT

Hi Francesco,

I assume you have the admin permissions on that PC, right?

Had you mentioned any remains in Program Files folder after installation? If yes, had you tried to clean those?

What is Windows and .NET version you have?

Re: R80.20 SmartConsole installation error - Error during SmartConsole installation

Francesco-P — Thu, 14 Nov 2019 09:09:01 GMT

Hi Tal,
I download the file from sk122485: the old installer style is because i tried to run the extracted file "SmartConsole.exe" inside the temporary folder c:\...\AppData\Local\Temp\SmartConsoleWrapper
created by the original installer before the error screen.

Re: R80.20 SmartConsole installation error - Error during SmartConsole installation

Francesco-P — Thu, 14 Nov 2019 09:13:28 GMT

Hi Dima,
yes about admin permissions.
For the remaing folders i just removed the R80.20 folder inside C:\Program Files (x86)\CheckPoint\SmartConsole path

About my env:

> systeminfo
OS Name: Microsoft Windows 10 Enterprise
OS Version: 10.0.17134 N/A Build 17134

> Get-ChildItem 'HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full'

Hive: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full

Name Property
---- --------
1033 CBS : 1
Install : 1
Release : 461808
Servicing : 0
TargetVersion : 4.0.0
Version : 4.7.03056
1042 CBS : 1
Install : 1
Release : 461808
Servicing : 0
TargetVersion : 4.0.0
Version : 4.7.03056

Re: R80.20 SmartConsole installation error - Error during SmartConsole installation

Francesco-P — Thu, 14 Nov 2019 13:47:00 GMT

Solved!

Taking a look to the logs inside C:\Program Files (x86)\CheckPoint\CPInst, generated during an old attemp, i saw an entry about "no file found in the SmartConsoleSetupFile folder".

Infatc:

Following your suggestions i did:

1. TAL sk with streams

2. Remove all the folders in C:\Program Files (x86) about CP:
Check Point
CheckPoint
SmartConsoleSetupFile

3. New installation attempt and this time all gone as expected.

Probably the folder "C:\Program Files (x86)\SmartConsoleSetupFile" was there for a previuosly aborted installation and each new attemps to write a file inside it was failed.

After the above step, the correct setup file is there:

Thanks at all!