topic Re: Error installing smart console 80.10 in Firewall & Security Management

Error installing smart console 80.10

Harmesh_Yadav — Tue, 21 Jan 2020 07:17:15 GMT

Dear Team,

i am struggling from last week to install R80.10 smart console latest in my system but i am facing issue .

My PC having latest updated windows 10

when i starts installation it will complete and i got one error .

unable to register dll in:

C\Program Files(x86)\Checkpoint\Smart Console\R80.10\pe_components_reg.conf

i also check perquisite software that is already installed and tried to reinstalled it

find below list of installed software

Microsoft visual C++ 2005 Redistribute

Microsoft visual C++ 2010 Redistribute

Microsoft visual C++ 2012 Redistribute

Microsoft visual C++ 2015 Redistribute

Please let us know how can i remove this error

after this instillation i am able to open smart console but when i tried to edit object i could not edit

Regards,

Harmesh Yadav

Re: Error installing smart console 80.10

Tal_Paz-Fridman — Tue, 21 Jan 2020 08:01:16 GMT

Which build of SmartConsole are you using (or R80.10 take)?

It is important to use the latest build (JHF) as it addresses installation issue such as support for Microsoft .NET Framework 4.8

Re: Error installing smart console 80.10

Harmesh_Yadav — Tue, 21 Jan 2020 08:54:40 GMT

I am using below mentioned smart console

Check_Point_SmartConsole_R80_10_jumbo_HF_B161_Win.exe

File Name Check_Point_SmartConsole_R80_10_jumbo_HF_B161_Win.exe
Product Multi-Domain Management, SmartConsole / SmartDashboard, Security Management, SmartLog, SmartEvent
Version R80
Minor Version R80.10
OS Windows
Build Number
MD5 0c302045ad4258eb628d640591237e0a
SHA1 b9989f4e6b91959f3671fd382d8f3c1568836588
SHA256 a230c14cd15821f5eceb210977d0ef0fa58fad2741a0de2d14857de963dc6ce1
Size 395.11 MB
Date Published 2019-12-23

Re: Error installing smart console 80.10

Harmesh_Yadav — Tue, 21 Jan 2020 09:04:17 GMT

Find attached error screenshot

Re: Error installing smart console 80.10

PhoneBoy — Tue, 21 Jan 2020 16:49:39 GMT

Have you tried the portable version of SmartConsole by chance?
Does it present the same error?

Re: Error installing smart console 80.10

Harmesh_Yadav — Wed, 22 Jan 2020 10:07:07 GMT

Yes I tried portable version and it also giving same error , when i am tried to edit any object i could not .

Re: Error installing smart console 80.10

Tal_Paz-Fridman — Wed, 22 Jan 2020 14:17:31 GMT

To clear things, the issue is in the installation of the SmartConsole or when working within the client, editing objects etc.?

Re: Error installing smart console 80.10

Kfir_Yaakovi — Sun, 26 Jan 2020 12:05:49 GMT

Hi,

This issue occur when the installation is trying to registry mandatory dll files with RegSrv32 tool and fails. A side effect of this issue is errors when trying to edit objects (both on portable and not portable versions).

I've encountered this issue in the following scenarios:

Installation is not running as Administrator
Corrupted Visual C++ 2010 Redistributable package

Please make sure to run the installation as Administrator, and if that doesn't solve the issue - Please try to uninstall and install Visual C++ 2010 Redistributable x86 package again. Re-installation without uninstalling the package first might not work.

If this doesn't resolve the issue, please provide us the log files from:

C:\Program Files (x86)\CheckPoint\CPInstlog\install_fwgui_R80.10.elg

Feel free to contact me directly at kfiry@checkpoint.com

Best Regards,

Kfir

Re: Error installing smart console 80.10

Harmesh_Yadav — Mon, 27 Jan 2020 10:09:06 GMT

As you have Said i have attached this file for your reference.

C:\Program Files (x86)\CheckPoint\CPInstlog\install_fwgui_R80.10.elg

Regards,

Harmesh Yadav

Re: Error installing smart console 80.10

Harmesh_Yadav — Wed, 29 Jan 2020 05:44:14 GMT

I have attached components.log file

Regards,

Harmesh Yadav

Re: Error installing smart console 80.10

abihsot__ — Wed, 29 Jan 2020 11:11:11 GMT

Just a wild guess - have you tried to check "unblock" on executable or ZIP file properties before installing/extracting?