topic MAB on Firefox stuck in Firewall and Security Management

MAB on Firefox stuck

Cesar_Santos — Mon, 30 Nov 2020 11:03:25 GMT

Hello,

I'm having issues with the MAB deployment on my R80.30 cluster. So, basically, I've enabled the VPN Portal and installed the hotfix available on https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk113410. Regarding macOS, the VPN connection in Safari and Chrome browsers are working properly. However, in Windows, the Mobile Acess VPN connection remains stuck on the installation of the agent, as you can see on the screenshot.

If I check on the Programs and Features, the agent is already installed.

In Chrome, Edge and IE the VPN connection is working fine. So, anyone knows anything about this behaviour?

Regards

Re: MAB on Firefox stuck

G_W_Albrecht — Mon, 30 Nov 2020 13:10:00 GMT

This looks like the following issue, but the sk tells it is for R77.30 / R80.10 only: sk122576: Mobile Access Portal Agent for Mozilla Firefox asks to re-install even after it was properly installed

Re: MAB on Firefox stuck

Cesar_Santos — Wed, 02 Dec 2020 08:55:58 GMT

Hi Albrecht,

Yep, you're absolutely right. The sk122576 did the trick. I used the first workaround method in Firefox Windows. The sk mentions only the versions R77.30 and R80.10 and we're running the R80.30, but the truth is that it worked. So, thanks a lot for your knowledge.